Manila Jain
Current
Telecom
Industry
Telcom/ISP
About Manila Jain
Intend to build a career with leading corporate of hi-tech environment with committed and dedicated people, which will help me to explore myself fully and realize my potential. Willing to work as a key player in challenging and creative environment.
Manila Jain ’s experience
Customer Intraction Group
at
Airtel Telemedia & Broadband Ervices
, Meerut, INDIA
January 2008 – March 2009
Industry: Telcom/ISP
Organization: Airtel Landlines and Broadband
Services. Designation: Latest Working as a CIG
Meerut Duration: Feb 09 onwards CURRENT JOB
PROFILE: Presently working as QRC member in
Airtel. Making Welcome Calls to Residential, Commercial and
SME Customers. Replying to E-mail of customers and managing
the letters regarding any issues of Customers. Managing
the Written correspondence bin and replying to the customers
query. Coordinating with other departments. Making
Daily MIS for performance Sales, Collection & Retention with
compative of last month till date performance Making of
weekly MIS for my own SLA performance. Data managing as a
area wise Executive Coordinating with Collection Executive
like DATA, Pick ups & online problem resolution. Feed back
on data from the collection Executive & Telecaller. Group
Handling.
Services. Designation: Latest Working as a CIG
Meerut Duration: Feb 09 onwards CURRENT JOB
PROFILE: Presently working as QRC member in
Airtel. Making Welcome Calls to Residential, Commercial and
SME Customers. Replying to E-mail of customers and managing
the letters regarding any issues of Customers. Managing
the Written correspondence bin and replying to the customers
query. Coordinating with other departments. Making
Daily MIS for performance Sales, Collection & Retention with
compative of last month till date performance Making of
weekly MIS for my own SLA performance. Data managing as a
area wise Executive Coordinating with Collection Executive
like DATA, Pick ups & online problem resolution. Feed back
on data from the collection Executive & Telecaller. Group
Handling.
Live Collection Head at Airtel Mobile Services , Meerut, INDIA
December 2006 – June 2007
Organization: Airtel Mobility Franchisee
Designation: Live
Collection Head Duration: Dec 06 onwards SECOND PREVIOUS JOB
PROFILE: Previously handling Post-Paid
customers. Making Welcome Calls to new
activations. Updating customer about latest Bills, schemes
and Vases. Sometimes handles Close loop also. Data
managing as a area wise Executive. Coordinating with
Collection Executive like DATA, Pick ups & online problem
resolution. Feed back on data from the collection Executive
& Telecaller. Group Handling.
Collection Head Duration: Dec 06 onwards SECOND PREVIOUS JOB
PROFILE: Previously handling Post-Paid
customers. Making Welcome Calls to new
activations. Updating customer about latest Bills, schemes
and Vases. Sometimes handles Close loop also. Data
managing as a area wise Executive. Coordinating with
Collection Executive like DATA, Pick ups & online problem
resolution. Feed back on data from the collection Executive
& Telecaller. Group Handling.
Customer Care executive at BSNL , Meerut, INDIA
August 2005 – December 2007
Organization: BSNL Franchisee
Designation: Customer Care
executive Duration: Aug 05 onwards FIRST PREVIOUS JOB
PROFILE: Previously handling Pre-Paid customers. On
Desk resolution to customers. Data mentaning. Making
Welcome Calls to new activations. Updating customer about
latest schemes and Vases. Sometimes handles Close loop also.
executive Duration: Aug 05 onwards FIRST PREVIOUS JOB
PROFILE: Previously handling Pre-Paid customers. On
Desk resolution to customers. Data mentaning. Making
Welcome Calls to new activations. Updating customer about
latest schemes and Vases. Sometimes handles Close loop also.
Manila Jain ’s education
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Manila Jain ’s additional information
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