IT Helpdesk Analyst (Part Time During MBA)
at
Roehampton University, London
, London, UK
March 2009 – August 2009
Industry: IT-Software/Software Services
Functional area: IT Software - Other
• Providing customer service in any part of IT & Media Services
for the University Staff and students.
• Logging and resolving
customer calls related to IT problems/queries and providing
direct advice to customers, wherever applicable.
• Providing
progress reports of calls and issues.
• Regularly checking the
Open access Computer Suites and reporting PC faults and Health
and Safety issues.
• Issuing and discharging laptops and other
equipment and maintaining stock in an orderly way.
Software Developer at Tech Mahindra Ltd. , Bangalore, INDIA
June 2006 – August 2008
• Understanding client requisites and implement correct
code.
• Developing an internal tool that tracked the build
reports and enabling logging of the errors.
• Launching of the
web service and making it available successfully to all users
associated with the project.
• Mentoring new entrants and
training them on the technologies used.
• Documenting
important learnings throughout the course of the
project.
• Software development for three modules (Pre-sales,
Order Journey and Calling features an