Balakumar Narayanan
Current
Team Coach
Education
B.Sc Statistics
Industry
BPO/ITES/CRM/Transcription
About Balakumar Narayanan
over 8 yesrs of experience in US Mortgage Industry: Loan Servicing, Loss Mitigation, Default Loan Servicing, Underwriting, Mortgage Insurance, Claims Investigations - Insurance
Accounting, Programming, Data Entry
Word Processing.
Hobbies : Internet, Chess player
Novels : Balakumaran, John Grisham, Maria Purzo, Rajesh Kumar,
Accounting, Programming, Data Entry
Word Processing.
Hobbies : Internet, Chess player
Novels : Balakumaran, John Grisham, Maria Purzo, Rajesh Kumar,
Balakumar Narayanan ’s experience
Team Leader -(Technical)
at
Altisource
, Bangalore, INDIA
June 2008 – Currently Working
Industry: BPO/ITES/CRM/Transcription
Functional area: ITES / BPO / KPO / Customer Service / Operations
1. Training new recruits
Design the training plan,
Preparation of training materials, Provide training,
Conduct Tests, Provide feedbacks to the trainess Coach the
trainees on the live production files Provide feedbacks and
coaching until the trainees reach 100% quality and adequate
knowledge in the process according to Client requirements 2.
Lead the team Manage a team of 17 to 20 people and meet the
deliverable in terms of Turn Around Time, Productivity, Quality
Preparation of training materials, Provide training,
Conduct Tests, Provide feedbacks to the trainess Coach the
trainees on the live production files Provide feedbacks and
coaching until the trainees reach 100% quality and adequate
knowledge in the process according to Client requirements 2.
Lead the team Manage a team of 17 to 20 people and meet the
deliverable in terms of Turn Around Time, Productivity, Quality
Balakumar Narayanan ’s education
B.Sc [Statistics],
CBM College of Arts and Science [May,1995]
, Coimbatore, INDIA
Balakumar Narayanan ’s additional information
Interests:
Training, Mortgage Industry, People Management techniques, Communications Skills, Body Language.
Learning other languages like English, Tamil, Telugu, Kannada, Malayalam, Sanskrit, Oriya, Serbian, Greek etc.
Awards and achievements:
Best Commitment Award
Best performance for quality
Hey there! Balakumar Na... is using SiliconIndia.
Benefits of SiliconIndia
- Find prospects, new employees or jobs
- Get mentored by industry experts
- Get daily news updates
- Get found in search engines (Google, yahoo)
- Find coworkers and batchmates
