Utpal Gohain
Current
Production Support at Mportal...
Education
MCA Computer Application
Utpal Gohain ’s experience
Production Support
at
Mportal wireless Solution
, Banglore
Working/Currently
Debug and resolve customer issues, reporting the updated
status to the customers in a timely manner. • Escalation
of complex issues to the Technical Specialists within the
company, working with them to resolve these issues to the
customer's satisfaction. • Work with software development,
product management, and the customer to schedule bug
fixes/patches, and provide software maintenance releases by
working through the implementation process. • Work with
mPortal's managed services vendors to resolve infrastructure
issues that may affect the availability and performance of
mPortal products. • Participate in SRT (Service Restoration
Team) and RCA (Root Cause Analysis) meetings. • Generate
detailed and professionally prepared reports for both
customers and internal management. • Learn new industry
related mobile technologies as they evolve and become part of
mPortal's software product suite. • Participate in 24/7
on-call support escalation rotation and shift rotation
scheduling.
status to the customers in a timely manner. • Escalation
of complex issues to the Technical Specialists within the
company, working with them to resolve these issues to the
customer's satisfaction. • Work with software development,
product management, and the customer to schedule bug
fixes/patches, and provide software maintenance releases by
working through the implementation process. • Work with
mPortal's managed services vendors to resolve infrastructure
issues that may affect the availability and performance of
mPortal products. • Participate in SRT (Service Restoration
Team) and RCA (Root Cause Analysis) meetings. • Generate
detailed and professionally prepared reports for both
customers and internal management. • Learn new industry
related mobile technologies as they evolve and become part of
mPortal's software product suite. • Participate in 24/7
on-call support escalation rotation and shift rotation
scheduling.
Utpal Gohain ’s education
MCA [Computer Application],
Anna University [2006/July]
, Chennai
Utpal Gohain ’s additional information
Interests:
Finamce
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