Mumbai Dabbawalas and their Million Dollar Lessons to Every Entrepreneur
By
siliconindia | Monday, 30 November -1, 05:30 IST
4. Time Management
For the delivery service the most important parameter is the time. Any discrepancy in the timelyness of the service results in service failure. Hence the mission to deliver the Dabbas starts every morning at 9 and by the lunch time that is about 12 in the noon, all the boxes are coded dispatched and delivered. Post lunch, the whole process is reversed and the dabbas are returned back to the respective houses.



