Magazine : 
Wipro Signs Multi-Million Dollar Deal with Nokia for Digital Workplace Services
Wipro, a leading IT software firm, announced a multi-million-dollar agreement with telecommunications major Nokia to enhance its employee service desk and deliver real-time IT support across a global network of workers.
Under the agreement, Wipro will develop a bespoke AI-powered, cloud-based solution for Nokia's workforce, which includes around 86,700 users in 130 countries. The initiative aims to improve the employee experience by offering highly available, secure, and automated services.
Vinay Firake, Sr VP & MD Nordics at Wipro, highlighted the company's cloud-based expertise and design-led approach, which will enable Nokia employees to access personalized support, enhancing their productivity and service delivery.
Wipro's subsidiary Designit will conduct user research to ensure the new support system offers personalized assistance at the right time. The collaboration will result in an omni-channel global service desk that provides employees with flexible, secure, and always-on support to navigate hybrid work environments effectively.
Marije van Donk, VP, Head of User Experience at Nokia, emphasized the project's focus on a modernized remote support concept. This concept leverages the latest technologies to offer seamless, secure, and efficient support, regardless of employees' location, device, or network.
By implementing this innovative support system, Nokia aims to empower its users to resolve their issues through self-service, receive intelligent and contextual guidance, and connect with experts as needed.
.jpg "The Wellness Co.: Exploring a Dynamic Approach to Health & Wellness Through Technological Advancement")
.jpg "Smart Home Security Brands")