What is a Cloud Communication Platform?
For successful businesses, big or small, one must understand the power and importance of the cloud. This is why more and more companies these days are migrating their applications and data to the cloud and enjoying greater security, scalability, and ease of use.
A cloud communication platform is one such tool that offers excellent benefits to the users. Moreover, its importance has increased manifolds with remote working during the pandemic. If you are unsure if cloud communication is suitable for your business, continue reading!
What is cloud communication?
Cloud communication is a method of communication that utilizes internet connections instead of a standard PSTN. With cloud communication, every conversation you have, every message you send or receive, every video conference you host works on cloud-based technology.
This means no physical lines to be placed on your premises, and no hardware is to be installed. Over that, you enjoy enhanced scalability and diversity in your communication strategy.
Cloud communication is internet-based voice and data communications tools used by businesses to manage applications, storage, and switching-all hosted by a third party on the cloud.
It allows companies to outsource system management responsibilities like switching, provisioning, security, data storage to cloud communications providers.
Cloud communication platform- The Definition
A communication platform is software that allows businesses and organizations to improve workflows, enhance efficiency and share information in real-time through the cloud. These platforms are designed to enable co-located and remote working teams to communicate instantly via messaging, video conferencing, or phone calls and facilitate external and internal messaging.
However, today’s communication platforms offer much more than instant messaging and calling. They allow businesses to reach the right team members at the right time across various communication channels.
They help organizations meet their business goals, serve customers, meet deadlines, and more. How? These platforms provide businesses with instant access to call analytics tools, file sharing, instant messaging, video conferencing facility, calendaring, and scheduling.
Benefits of Cloud communication platform
Work from anywhere
Cloud communication software solutions eliminate the traditional need to work in an office. All employees, managers, and associates can work anytime, anywhere, all they need is a reliable internet connection.
Enhance security and reliability
There’s no match for cloud communication systems regarding security and reliability. Having more safety layers and protocols make cloud solutions safer than on-premise systems. Even some cloud solutions provide 99.99% uptime and encrypted communication facilities.
Increase scalability
Communication platforms feature control consoles that let administrators make quick adjustments to the infrastructure. Whether you need to add new users, ramp up your team, or change settings, cloud communication solutions make these tasks convenient with just a few clicks.
Boost productivity with a centralized tool
Imagine how much time your employees waste every day while using technology that is disparate, hard to use, or needs multi-tasking. It is significantly high when you add it all up. By providing your team with an effective and efficient tool, you enhance the productivity of your people.
Reduce costs
In today’s competitive business landscape where every penny counts, these platforms are less expensive than traditional on-premise hardware counterparts. When opting for cloud communications, you have one provider and one consistent bill. This allows you to budget better and allocate expenditure.
Easy access to data
With a cloud communication platform, businesses have access to data that reveals insights at each value chain point and supply chain. When your team has access to a vast amount of valuable data, taking action based on discovered patterns and trends happens in real-time.
Considering the benefits of cloud communication systems, one can say that adopting cloud communications will be one of the most important decisions you can make to empower your employees and help them work smarter.
