PM Narendra Modi Launches RBI's Two Customer Centric Initiatives



PM Narendra Modi Launches RBI's Two Customer Centric Initiatives

Prime Minister Narendra Modi on Friday launched two innovative customer centric initiatives of the RBI -- Retail Direct Scheme and the Reserve Bank-Integrated Ombudsman Scheme.

Addressing the event via video conference, the Prime Minister said that these schemes, will expand the scope of investment in the country along with making capital markets easily accessible and more secure for investors.

The Retail Direct Scheme has given small investors in the country a simple and safe medium of investment in government securities, he said.

Similarly, he cited the Integrated Ombudsman Scheme as giving a shape to the 'One Nation, One Ombudsman System' in the banking sector. Besides, the Prime Minister emphasised the citizen centric nature of these schemes.

He said that one of the biggest touchstones of any democracy is the strength of its grievance redressal system.

Furthermore, he pointed out that Retail Direct Scheme will bring in the middle class, employees, small businessmen and senior citizens with their small savings directly and securely in government securities.

As government securities have the provision of guaranteed settlement, this gives assurance of safety to the small investor, he said.

On the banking sector, the Prime Minister said that in the last seven years, NPAs have been identified with the focus on resolution and recovery. He said that Public Sector Banks have been recapitalised, one after the other reforms have been carried out in the financial system and public sector banks.

Additionally, Modi said to further strengthen the banking sector, cooperative banks have been brought under the purview of the RBI. Due to this, the governance of these banks is also improving and the trust in this system is getting stronger among the depositors, he added.

In addition, the Prime Minister said that 'UPI' has made India the world's leading country in terms of digital transactions in a very short span of time. In just seven years, India has jumped 19 times in terms of digital transactions.