IT spending in India to hit $112 bn, CIOs to invest more in productivity
The IT spending in India is projected to reach $112.2 billion this year, slightly higher than last quarter’s update. Despite being cautious, Indian chief information officers (CIOs) will continue to invest in improving employee productivity and customer experience (CX), leading to a 14.6 percent annual growth in enterprise software spending, according to Gartner. Talent shortages remain a perennial concern that is projected to drive an 8 percent annual growth in IT services spending in India. While generative artificial intelligence (AI) is top of mind for many business and IT leaders, it is not yet significantly impacting IT spending levels. In the longer-term, generative AI will primarily be incorporated into enterprises through existing spending, said the report.
Globally, IT spending is projected to total $4.7 trillion in 2023, an increase of 4.3 percent from 2022. “Digital business transformations are beginning to morph. IT projects are shifting from a focus on external facing deliverables such as revenue and customer experience to more inward facing efforts focused on optimization,” said John-David Lovelock, distinguished VP analyst at Gartner. The software segment will see double-digit growth in 2023 as organizations increase utilization and reallocate spending to core applications and platforms that support efficiency gains, such as enterprise resource planning (ERP) and customer relationship management (CRM) applications.
Vendor price increases will also continue to bolster software spending throughout this year. While the overall outlook for enterprise IT spending is positive, devices spending will decline 8.6 per cent in 2023 due to the ongoing impact of inflation on consumer purchasing power. “The devices segment is experiencing one of its worst growth years on record,” said Lovelock. Even as inflation eases slightly in some regions, macroeconomic factors are still negatively impacting discretionary spending and lengthening device refresh cycles. Devices spending is not expected to recover to 2021 levels until at least 2026,” he added.
