IBM and ServiceNow Expand AI-Driven Talent Development

By siliconindia  |  Friday, 19 July 2024, 08:53:54 AM IST

IBM and ServiceNow Expand AI-Driven Talent Development
ServiceNow and IBM are poised to revolutionize talent development using generative AI to address the rising demand for tech workers. IBM Consulting has launched a new service solution in partnership with ServiceNow, combining IBM’s expertise in HR and talent transformation with IBM Talent Frameworks skills taxonomy data. This collaboration enhances the ServiceNow Talent Development solution, enabling the creation of agile, skill-centric workforces.
Recent research from ServiceNow and Pearson indicates that an additional 1.76 million tech workers will be needed in the US by 2028. Despite this demand, according to the IBM Institute for Business Value, only 44% of CEOs have evaluated AI's potential impact on their workforces.
The new service solution aids businesses in optimizing their talent strategies by creating clear skills roadmaps and addressing skills gaps. ServiceNow’s Talent Development solution offers organizations a comprehensive understanding of workforce capabilities, facilitating the creation of high-performing teams and enhancing employee experiences, all within a single platform.
IBM and ServiceNow’s collaboration also includes integrating the Now Platform with IBM watsonx to boost productivity for mutual business partners and customers.  Additionally, ServiceNow’s participation in the AI Alliance, co-launched by IBM and Meta, highlights their commitment to unlocking employees’ full potential and preparing the workforce for the future.
IBM's HR and talent transformation expertise encompasses fostering a skills-focused culture, advancing the HR digital roadmap, and reengineering HR technologies. In a pilot project with ServiceNow, IBM Consulting achieved significant results, cutting the time to build job family architectures by 50%. This partnership highlights the importance of integrating technology with effective change management strategies in talent development.
ServiceNow has also announced a partnership with IBM to expedite the impact of generative AI (GenAI) across enterprises. Additionally, ServiceNow will integrate watsonx.ai and IBM Granite foundation LLMs into its Now Assist GenAI experience for its customers. In May, ServiceNow announced an enhanced collaboration with Infosys to revolutionize customer experiences using generative AI-powered industry solutions. As part of this AI-first, industry-first strategy, Infosys will double its investment in training by certifying over 3,500 employees with ServiceNow GenAI skills.

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