Celebrating Excellence in CX: The 12th DCX Confex & Awards 2025

The 12th Digital Customer Experience Confex & Awards 2025 - Mumbai Chapter is set to take place on 10th September 2025 at The Westin Mumbai Garden City, Mumbai. The in-person event will bring together senior leaders, CXOs, and decision-makers from across industries to discuss the evolving dynamics of customer experience in today’s digital-first world.

This year’s edition will focus on the transformational role of digital-first strategies in reshaping customer journeys. The program will include visionary keynote addresses, thought-provoking panel discussions, insightful fireside chats, and real-world case studies that showcase how organizations are adapting to rapid technological advancements, changing consumer expectations, and competitive pressures.

Delegates will gain access to discussions on crucial topics such as: 

• Harnessing AI and predictive analytics to anticipate customer needs.
• Creating seamless omnichannel experiences that bridge online and offline touchpoints.
• Driving hyper-personalization to enhance loyalty and satisfaction.
• Embedding trust, empathy, and data privacy into the heart of CX strategies.

A highlight of the event will be the prestigious DCX Awards, designed to celebrate and recognize outstanding achievements in customer experience leadership and innovation. Categories will include Best CX Strategy of the Year, Best Use of Technology in CX, Digital CX Organisation of the Year, Women CX Leader of the Year, and CX Star of the Year. These awards will spotlight the trailblazers who are raising the bar for excellence and setting new benchmarks in the CX industry.

Beyond knowledge-sharing, the event is also a powerful networking opportunity. With leaders, solution providers, and innovators all under one roof, the 12th DCX Mumbai Chapter promises to spark new partnerships, collaborations, and ideas that will define the future of customer experience in India and beyond.