New Guidelines On Telecom Consumer Services To Come Up In 2014

New Delhi: Consumers can look forward to better telecom services next year with the government aiming to firm up in 2014 new guidelines to boost the existing system of monitoring services provided by operators.

"I think to the extent government can create policy framework for effective monitoring of customer services, we will certainly be working on providing that policy framework in 2014," Telecom Secretary MF Farooqui told PTI in an interview.

While the Telecom Regulatory Authority of India monitors the services provided to consumers, users often come across various problems in getting their grievances addressed properly, including those related to false billing.

The DoT is working on to implement a new helpline number 1037 which will be an additional option for consumers to register their complaints.

At present, a subscriber needs to call customer care centre of the service provider to register a complaint. Customers can go to nodal officers and finally to the appellate authority in case they are unsatisfied.

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