Global CX Summit: CX Strategies in the Touchless Tomorrow

By siliconindia  |  Friday, 09 October 2020, 11:01:54 AM IST

Global CX Summit: CX Strategies in the Touchless Tomorrow

As the whole world turns virtual in the face of dynamic new challenges,undoubtedly, the brand-customer dynamic is evolving rapidly. With safety concerns take the most of the consumer mind space, businesses ?nd themselves having to win customer trust all over again.

Businesses that adapt to the changing needs of customers will recover more rapidly and be better positioned than competitors.

Keeping that in mind, the second edition of the Global CX Summit is a carefully curated platform  for 250+ Customer  Experience  leaders from across  industry verticals  to come together to discuss the trends, technologies and best practices to win at CX in the new world. With a phenomenal line up of industry experts and thought-leaders, we are thrilled to foster powerful discussions that help businesses recover and thrive.

Featured discussions

-New Human Truths Shaping Customer Experience: Being true to brand in the face of adversity

-Customer Data: The Undisputed Superpower of Businesses

- Leveraging Data Science for Business Impact ( Exclusive  Workshop)

-Digital Customer Experience for the win: Attract, Engage, and Retain

-Optimize Trust During Uncertain Times: In Communication We Trust

Hear from digital leaders like

-Namrita Mahindro, CDO, Aditya Birla Group

-Dilpreet Singh, Head- CRM and Customer Analytics

-Richard Owen, Co-founder, OCX Cognition

-Mohammed Khazi, Head- Customer Experience, Udaan.com

-Sutapa Banerjee, Independent Director and Behavioral insights- coach

-Nitin Sethi, VP- Digital, Indigo Airlines

-Savita Singh,  GM - IT, Customer Centricity & New Technologies. Shell Technologies

-Subramanyam Iyer, Senior VP and Head- Customer Experience

-Michael Levin, President and CEO, Custom Solutions Inc

-Prakash Shetty, Chief Operating O?cer, Clix

-Dharmarajan K, Chief Customer O?cer & Head of Products

-Ajay Nambiar, Head of Customer Experience, L and T Realty

-Narendra Kumar, Creative Director, Amazon

-Rajagopal Natarajan ,Technology and Product Leader, Co-founder Xook

-Cody Byrns, Speaker, Author, and Founder of The CB Foundation for Burn Survivors

With the theme of CX Strategies in the Touchless Tomorrow, this virtual edition is an engaging mix of interactive sessions, technology showcase, case-studies and best practices that will highlight the timely concerns around consumer sentiments and expectations.

Join the CX Community in the exchange of experiences, frustrations and ideas and hear from the most innovative brands on CX Strategies for the Touchless Tomorrow.

Register now: https://globalcxsummit.com/

ON THE DECK

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