CleverTap appoints Abhishek Gupta as Chief Customer Officer
By siliconindia | Tuesday, 25 August 2020, 09:36 Hrs
Before CleverTap, Gupta led the customer success and professional services teams in Asia for Sprinklr, a leading Customer Experience Management company. He enabled digital transformation across marketing, advertising, research, care, and engagement for many prestigious global and regional brands
FREMONT, CA: Leading AI-powered customer lifecycle and user retention platform, CleverTap, announced the appointment of Abhishek Gupta as Chief Customer Success Officer. Gupta has over 18 years of experience in SaaS and customer success, which will enable him to accelerate CleverTap's momentum as a leading provider of customer engagement and retention solutions in the competitive mobile marketing technology landscape.
"As a customer-first organization, investing in growth of our customer success team is of paramount importance," said Sunil Thomas, co-founder, and CEO, CleverTap. "Abhishek has extensive experience in customer success and a proven track record of building teams and processes that allow companies to get the most value from their SaaS investment. We're thrilled to have him at CleverTap, and I personally look forward to him adding to the success of our high-performing Customer Success team."
Gupta is a well-experienced businessman and has spearheaded several SaaS and Internet businesses with an immense focus on customer success and thereby building high-growth businesses. Before CleverTap, Gupta led the customer success and professional services teams in Asia for Sprinklr, a leading Customer Experience Management company. He enabled digital transformation across marketing, advertising, research, care, and engagement for many prestigious global and regional brands.
He also served as the Chief Operation Officer at Trilogy, where he led operations for a group of organic and acquired businesses in areas of application development platforms, functional process automation solutions, and productivity tools. Gupta holds an MBA from IIM Bangalore and a degree in B.Tech in Computer Science and Engineering from IIT (BHU). His appointment is part of CleverTap's continued growth strategy capitalizing on the completion of a USD 35 Million Series C funding round led by Tiger Global Management and Sequoia.
"As businesses continue to evolve in their adjustment to the global situation, it's more important than ever to provide a human touch to technology," said Abhishek Gupta, Chief Customer Officer at CleverTap. "We as a company are obsessed about creating strategic business value for CleverTap customers and enabling them to succeed in a rapidly changing digital landscape. I'm thrilled and privileged to join the CleverTap team to further strengthen and accelerate how global brands engage and retain their users."