Automated complaint resolution website launched in India

Tuesday, 12 March 2019, 13:07 Hrs
18
cmt right
26
Comment Right
37
cmt right
4
cmt right
Printer Print Email Email
Automated complaint resolution website launched in India


Online complaint resolution provider, Resolver India, on Tuesday launched its website "Resolver.in", which is automated with zero manual interference, to allow users and companies help and connect with each other in a structured manner.

"Resolver.in is powered by machine learning (ML) and artificial intelligence (AI), which guides consumers and supports organisations by making recommendations on what their next steps should be and when to take them," Pratyush Singh, CEO at Resolver India, said in statement. 

The Indian startup, previously called Expertily, received funding from London-based company Resolver Group UK and since then the organisation has become a preferred resolution tool with a customer satisfaction rate of over 98 per cent in the UK. 

Even before the funding, the UK website was flooded with over 15,000 queries from India per month and was visited by over 2.5 lakh Indians in 2018. 

Since India is the third largest consumer market in the world, consumer complaint resolution market is many times bigger than the UK, the company added. 

"We love India. With India leading to grow into one of the top three consumer markets in the world, from $1.5 trillion to nearly $6 trillion by 2030, we see India as a tremendous opportunity," said James Walker, Founder, CEO, Resolver Group UK.

The company expects to receive majority of the initial complaints related to travel, banking, insurance, telecom and real estate.



Read More News:



Microsoft releases refreshed 'Skype for Web' on Chrome, Edge browsers



Source: IANS
SPOTLIGHT
Gadgets
Chipset-making giant Qualcomm has listed chipsets such as Snapdragon 855, 845, 710, 675 and 67..
Career
IIT Roorkee organized an MoU exchanging ceremony between the Govt. of India Department of Scie..
Finance
The Department of Telecommunications (DoT) in consultation with the Finance Ministry plans to spli..
US Indian
An Indian-American teenager has been conferred with the 2019 National STEM (Science, Technolog..
Business
Hinduja Global Solutions here on Monday said it has set up a centre of excellence to train disable..
Enterprise IT
PayByPhone, the global leader in mobile parking payments, today announced that it will appoint And..
Technology
Facebook ruled out a cyber attack on its products Whatsapp, Instagram and Messenger, which suffere..
Startup City
India Accelerator, a GAN partnered, mentorship-driven, acceleration program hosted ‘The Inner Ci..
Entertainment
First things first. "Made In Heaven" is the sexiest webseries India has produced, no doubt about i..