Uninor To Refund Talk Time Amount To Users
Bangalore: Mobile operator Uninor has to refund the unused balance of accounts belonging to its remaining subscribers in Mumbai and Kolkata, where it has ceased its services says the Telecom Regulatory Authority of India (TRAI).
The telecom services provider has been given an ultimatum of 15 days, by TRAI, to return the amount to the subscribers in the two major cities where it has large user bases. The company will pay back the amount to its customers through 12 selected stores across the metropolis. To get a refund, subscribers have to carry their Uninor SIM cards and an identity proof. "Uninor will verify the unutilized balance on the basis of SIM card and pay out cash refunds on the spot," said the company in a statement.
TRAI has also given permission to Uninor to process mobile number portability and other network providers have also been advised to allow this migration. "With the TRAI directive, Uninor will immediately begin offering porting codes to its Mumbai subscribers. The company started the refunding process at five of its stores in Mumbai from Thursday. Till Sunday, Uninor had disbursed over Rs 4 lakh as refunds," the company said in its statement. The number of stores, where refund requests will be entertained, will be doubled besides extending the time period if needed.
Uninor's services are continuing uninterrupted in Maharashtra and Goa, Gujarat, UP East, UP West, Bihar and Jharkhand and Andhra Pradesh but there are reports that Uninor may cease operation in 15 service areas including Karnataka, Kerala, Madhya Pradesh, Haryana, Himachal Pradesh, Jammu and Kashmir, Mumbai, Punjab, Rajasthan, West Bengal, Orissa, Kolkata, Tamil Nadu and most North Eastern states.