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India's Top 10 CRM Software Systems

By SiliconIndia   |    14 Comments
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#1 Oracle CRM:

Oracle CRM is a customer relationship management application developed by Oracle Corporation. Oracle CRM includes Oracle and Peoplesoft products but leads with Siebel CRM and CRM on Demand.

In India, it’s pretty hard to find the ultimate leader between Oracle and SAP as the battle for the coveted enterprise customer relationship management throne is so intense. Nonetheless, it is clear that both Oracle and SAP hold the top CRM software positions among the biggest companies in India.

Oracle launched its first operations in India in August 1993 with less than ten people. Just one year later it became the first major U.S. software company to create an India Development Center in Bangalore. The center was designed mainly to support the product development strategy for global markets

Oracle CRM is divided into a number of different product lines. Oracle entered the CRM market following its acquisition of Siebel Systems in September 2005 and later acquired UpShot CRM which offered a more robust user interface than the legacy Siebel On Demand product.

Some of the features of the Oracle Siebel include Social CRM, Customer data integration, Quote and order capture, partner relationship management, Business Intelligence (BI) applications, price management, CRM gadgets, self-service and eBilling and integration to Siebel CRM.

Oracle OnDemand offers a rich and exciting user interface with good reporting and analysis qualities. However the software recently has been facing strong challenges from CRM pioneer, Salesforce.com. But when it comes to customers with Oracle back office applications, the Oracle CRM products often makes the best sense.


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Reader's comments(14)
1: Does CRM software is compulsory, for maintaining CRM in a company?
Posted by:Bidyachandra - 16 Jan, 2016
2: Kreato CRM - Made in India & Made for India. An innovative, inexpensive and complete CRM for small and medium businesses in India.
Posted by:Shaki - 10 Jan, 2015
3: very nice, really helpful knowledge.
Posted by:lisa - 28 Oct, 2014
4: Whereas the top 10 CRM Softwares may be very popular in the foreign markets, the Indian market is very different from them.
CRM Softwares like MeraCRM are designed according to the Indian businesses.
I have been using it for 6 months and i am very happy with it.
MeraCRM is the best CRM for Indians.
Posted by:tahir marfani - 02 Jul, 2014
5: You have mentioned SAP CRM and Sales force as india's top 10 CRM, whereas i dont think they are designed for indian markets. You should give a try to Amazing H-Office, whoes SFA & CRM is based completely on indian markets.
Posted by:Samir - 30 Mar, 2014
6: Where are the CRM Software products developed from India ?
Posted by:Sabyasachi Gupta - 30 Dec, 2013
Salesbabu CRM - HeadQuartered in Bangalore, with a branch office in Delhi, PAN Operations is the IT solutions (CRM, ERP, Service...) Product Development Co., in INDIA in Saas services
Sobha Replied to: Sabyasachi Gupta - 16 Feb, 2014
karthik Replied to: Sobha - 22 Aug, 2017
MeraCRM developed in Surat,Gujarat and operating since 2011
husain parvez Replied to: Sobha - 02 Jul, 2014
10: You mean to say that Indian IT can't even produce a CRM product that can replace foreign makes. Unbelievable!
Posted by:ROBINSON - 08 Oct, 2013
11: why the marketing gimmic with the title "India's Top CRM system". Stupid and misleading. I was hopingto see more open source initiatives started by Indian entrepreneurs. Waste of time.
Posted by:Harsh - 20 Jan, 2013
try looking into MeraCRM

i too was hoping to see it in the 10 ten crms
tahir marfani Replied to: Harsh - 02 Jul, 2014
Guys you gotta check Czentrix platform. Its amazing and its opensource!!
Suresh Replied to: Harsh - 06 Feb, 2013
14: good article...!!!!well sorted list...
Posted by:Fallen - 16 Jan, 2013