Bangalore: Indian IT sector is thought to revive from the bottleneck situation it faced in 2013 to grow by 8 percent in 2014, says the “India Tech Market Outlook: 2014” report published by Forrester. The main reasons thought behind this upshot are good monsoon, hike in export due to the weakening of rupee, infrastructure projects in public transportation, housing, agriculture, and farming sectors in store which is expected to take off with the new government in power in the center. However the political instability after the national elections still hangs as a sword above the head, says Manish Bahl. Excerpts from his blog are as follows.

Customer obsession will take center stage for technology spending

With customer satisfaction as the prime concern for most of the Indian CIO’s,  rising demand for digitalization have forced them to shift their focus on the same as 87 percent of the CIO’s think it as the need of the hour. The administrators eye on leveraging the technology to effectively interact with digitally upgraded customers.
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