Bangalore: Worldwide IT operations management (ITOM) software revenue totaled $18 billion in 2012, up 4.8 percent from $17 billion in 2011, according to final results from Gartner. However, Gartner said that the "Big Four" ITOM vendors — IBM, CA Technologies, BMC Software and HP — surrendered market share in 2012, while a new generation of ITOM vendors grew significantly faster than the market.

"Vendor revenue in the 2012 ITOM software market demonstrated moderate single-digit growth, after two consecutive years of nearly double-digit growth, due in part to slow economic growth, tight IT budgets, and merger and acquisition (M&A) activity," said Laurie Wurster, research director at Gartner. "Nevertheless, the ITOM market did manage to grow slightly above the average growth rate of the infrastructure software market, and by doing so it gained share of IT budgets."

Pushing the growth of the ITOM market, although at a less-frantic pace, were continued investments in virtualization management tools and promising cloud computing technologies, which are the key drivers behind the growth in the configuration management and availability and performance segments, and also in the other ITOM category, in which CMP pure-play vendors are represented.

Continued strong growth in workload automation and IT process automation demonstrates that IT organizations are still investing heavily in technology that is more traditional and process improvement initiatives; there is also an increased effort to automate private cloud services. The evolution of IT service desk tools into IT service support management tools contributed to growth in the market as vendors are supplementing foundational technologies with the addition of features such as mobility, collaboration, IT service visualization, and more advanced analytics and reporting.

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