Exotel Collaborates with Syrow to Develop its Customer Support

Exotel, one of Asia’s largest cloud telephony platforms joined hands with Syrow, a CSaaS company to assist its clients who can benefit to provide best-in-class support, round the clock via calls, emails, chat, and more. Customer support has been identified as one of the crucial factors in the success of an organisation.

"Every business today, irrespective of its size, is focussed on giving its customers the best brand experience possible. Customer support plays a big role in making this happen. Partnering with Syrow will help ensure that our customers can boost their business without having to invest in an in-house team for support”, states Shivakumar Ganesan, Co-founder & CEO, Exotel.

Besides, some of Exotel’s clients also got benefitted with this partnership with Syrow. Inito is one of the medical technology start-ups and a client of Syrow. It focuses on building smart medical devices and headquartered in Bengaluru. Commenting on this, Varun Av, Founder, Inito, says, “We are excited to work with the powerful duo of Exotel and Syrow. We were keen to engage the services of both companies as each brings with it, their unique wisdom to the table. We were impressed with how quickly the joint team understood our business and processes, and the high quality of service they aim for. It was completely in tune with our needs. We are excited about the future with two leading enterprises such as Syrow and Exotel to support us”.

Rajesh Raju & Ramana Murthy Reddicharla, Founders, Syrow, comments, “We are poised to transform the customer support industry by combining our wide offerings with Exotel's advanced expertise and knowledge. Syrow aims to take on each client with utmost dedication, using the most efficient technologies via our omnichannel customer care platform. As customer experience is bound to be the next service differentiator, companies can build great brand value and a loyal customer base through Syrow services”.

Established in 2011, Exotel helps to manage their customer communication over calls & SMS and the world-class, cloud-based solution simplifies customer communication for nearly over 2500 companies in India, Australia, and SEA. It also works with some of the fastest-growing companies in Southeast Asia such as Uber, Ola, Flipkart, GoJek, Lazada, Quikr, Redmart and more.

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