Ameyo Join Hands with WhatsApp for Connecting Businesses to Customers


Ameyo Join Hands with WhatsApp for Connecting Businesses to Customers

Ameyo, one of the leading customer engagement platforms that aid business streamline partners with WhatsApp to offer WhatsApp for Business API, a connector that offers businesses to reach their users quickly and easily. With this, Ameyo will receive more businesses onboarded faster than ever with WhatsApp.

Sachin Bhatia, Head – Marketing & Global Business, Ameyo, comments, “We are excited to bring one of the most popular consumer channels to Business Communication with WhatsApp Business API integration with Ameyo. We have already observed uptake in a variety of use cases like Support and Enquiry and we believe this channel can increase conversion/speed of response and reduce the cost of engagement for businesses”.

Ameyo will also enhance the capability of delivering end-to-end customer support with its Ticketing Solution. WhatsApp will provide more connected conversations and will turn out to be a game-changer adding to the omnichannel wave of Facebook Messenger, Twitter, Instagram, LINE, and Viber. WhatsApp can be an addition to Ameyo’s recently launched Channel Addition Framework platform allowing the business to offer WhatsApp based Customer Service to get a 360-degree view.

Today, customers are expecting to communicate with businesses the way they communicate with their friends. Ameyo provides ease of customer experience o various business verticals like Healthcare, Insurance, Travel, BPO, Telecommunication, E-Commerce, and Education with some of the elite brands like DocsApp, Auto Express, Lovely Professional University, and Solex Plus already using the solution.

Established in 2003, Ameyo’s robust platform is available for on-cloud and on-premise implementation with private, public, as well as hybrid instances. It also provides strong omnichannel capabilities of Voice, IVR, ACD, dialers, email, chat and social media such as WhatsApp, Instagram, Google Playstore, Twitter, and Facebook added with Channel Addition Framework.