'Moto Xpress' A Doorstep After-Sales Service Comes To India

By siliconindia | Wednesday, 05 August 2015, 11:36 Hrs

BANGALORE: With the launch of the most recent Moto G (3RD Gen), Motorola has introduced an innovative mode of after sales service that is known to be the ‘Moto Xpress'. The service has been opened in New Delhi, Noida and Gurgaon regions, for which Motorola will handle any related issue of the phone's hardware within the 5 working days. Moreover if it is software and accessories related issues, the company intends to get the problem fixed within an hour’s time, reports Techtree.

With the latest service being provided, Motorola customers enjoy the option of getting their phones serviced without the need of stepping out of their homes. To get home service just dial '011-41717124' and register the service request you need. Once the registration is completed, the Motorola service staff will send a representative to your doorstep. The new after-sales service is expected to come with a sizable cost of Rs 199 per service.

The service is quite similar to the Xiaomi’s alliance with a Delhi-based startup 'GadgetWood’ back in May, wherein the after-sale services was provided for a fee of Rs 99. Motorola has also managed to make service more efficient with 160 centres across India. The company also built 3,000 square feet 'Moto Care' centres in Bangalore to introduce after-sales service as well as support when needed.

The company affirmed to offer top notch services and support to all its customers, as well as offering Experience zone for those customers who wish to test the Motorola phones before purchasing the respective model online.