siliconindia | | September 20206 Editor-in-Chief Harvi Sachar Managing Editor Christo Jacob Editorial Staff Anamika Sahu Dylan D'Souza Mewanshwa Kharshiing Rachita Sharma Sandeep Sen Sagaya Christuraj Sudhakar Singh Vignesh Anantharaj Sr.Visualiser Ashok kumar Circulation Manager Magendran Perumal Mailing AddressSiliconIndia Inc44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.440.8249, F:510.440.8276 siliconindiaNovember 2013, volume 16-11 (ISSN 1091-9503) Published monthly by siliconindia, Inc. To subscribe to siliconindiaVisit www.siliconindia.com or send email to subscription@siliconindia.com siliconindiaCopyright © 2013 siliconindia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Visualisers Ranjith C EditorialSagaya ChristurajManaging Editoreditor@siliconindia.comThe business process outsourcing (BPO) has now become an accepted management practice across most companies and industries. On that front, until recently, companies had relatively straightforward expectations from a BPO relationship: streamlined operations, higher efficiency, and lower costs. Today, companies expect more: innovation, business insight, solutions adapted to more personalized needs, and a commitment toward continuous improvement. This translates that organizations are expecting more from their BPO providers. As a result, the BPO industry is moving to a value-based model focused on delivering strategic business impact and not just a reduction in operating costs. High-performing BPOs are now exploring how current technology trends can be applied to improve operational performance. They realize that technology can drive a `one-to-many' model of standardized processes for the clients to achieve greater efficiencies. Beyond that, technologies such as cloud computing is helping BPOs innovate further. In this edition of SiliconIndia, we bring you the story of some of the most successful BPO companies that deliver the best outcomes for their clients. This edition also offers a combination of thought leadership articles from subject matter experts and exclusive insights from CIOs and CXOs. We hope this edition will provide you with the right assistance in choosing the best BPO provider according to your requirements.Let us know your thoughts!The Changing Paradigm of BPO Processes*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffsiliconindiaCopyright © 2013 siliconindia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Visualisers Ranjith C Managing Editor Sagaya Christu Raj Editorial StaffsiliconindiaCopyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Visualiser AR Ramjith Sanket Srivastava siliconindiaSeptember 2020, volume 24-05 (ISSN 1091-9503)Published monthly by ValleyMedia, Inc. To subscribe to siliconindiaVisit www.siliconindia.com or send email to subscription@siliconindia.com Contact Us:Phone:510.722.8390, Fax:510.894.8405Satish Kumarsatishkumar@siliconindia.comSr.Visualiser Ashok kumar Circulation Manager Magendran PerumalSales*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffEmail:sales@siliconindia.comeditor@siliconindia.commarketing@siliconindia.comAnkit SinghAgnes D'souzaJennifer NaskarJoe PhilipShiv Shanker SenguptaSarah Fernandes
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