siliconindia | | Jan - March 20206 Editor-in-Chief Harvi Sachar Managing Editor Christo Jacob Editorial Staff Anamika Sahu Dylan D'Souza Mewanshwa Kharshiing Rachita Sharma Sandeep Sen Sagaya Christuraj Sudhakar Singh Vignesh Anantharaj Sr.Visualiser Ashok kumar Circulation Manager Magendran Perumal Mailing AddressSiliconIndia Inc44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.440.8249, F:510.440.8276 siliconindiaNovember 2013, volume 16-11 (ISSN 1091-9503) Published monthly by siliconindia, Inc. To subscribe to siliconindiaVisit www.siliconindia.com or send email to subscription@siliconindia.com siliconindiaCopyright © 2013 siliconindia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Visualisers Ranjith C EditorialSagaya ChristurajManaging Editoreditor@siliconindia.comTechnology advancements have brought forth radical changes not only to our present but also give us a glimpse of the future. Today, in the race to effective customer experience, increasing companies are employing cutting-edge IT Service Management (ITSM) solutions. The increase in automation tools and the growth of hybrid cloud has further changed the dynamics of ITSM. One of the prominent trends in this space has been the integration of DevOps with legacy ITSM methodologies. With DevOps, developers and operations team can work collaboratively and decide the best framework for business. But for that to happen, organizations need to comprehend the repertoire of options available to them and smartly act to deploy them in their business process. Albeit DevOps is termed as a hot property in ITSM by many CIOs, it needs the right condition and infrastructure along with skilled labors to be implemented. When an organization fails to meet the infrastructure needs, DevOps happens to be a distant dream for them. Hence, the ITSM pros have to patient while deploying DevOps, as they have to oversee the entire operational change in a very short span of time. Apart from DevOps, the usage of self-service models will continue to proliferate in ITSM. Once deployed, the self-service models will engage IT personnel more efficiently and subsequently increase their production volume. Although, self-service modules continue to be the ubiquitous trends in ITSM, yet IT teams struggle to get the right fix of their self-service. To assist decision-makers maneuver in the right direction while adopting ITSM solutions, our distinguished editorial panel at siliconindia have analyzed the different emerging trends that are genuinely crafted for new age businesses. This edition of our magazine is a result of our commitment to stick to our mission. Please let us know your thoughts.Going Strong, Against the Currents*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffsiliconindiaCopyright © 2013 siliconindia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Visualisers Ranjith C Managing Editor Sagaya Christu Raj Editorial StaffsiliconindiaCopyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Visualiser Renukesh Gangur Sanket Srivastava siliconindiaJan - March 2020, volume 24-01 (ISSN 1091-9503)Published monthly by ValleyMedia, Inc. To subscribe to siliconindiaVisit www.siliconindia.com or send email to subscription@siliconindia.com Contact Us:Phone:510.722.8390, Fax:510.894.8405Satish Kumarsatishkumar@siliconindia.comSr.Visualiser Ashok kumar Circulation Manager Magendran PerumalSales*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffEmail:sales@siliconindia.comeditor@siliconindia.commarketing@siliconindia.comAnkit SinghAgnes D'souzaJennifer NaskarJoe PhilipShiv Shanker SenguptaSarah Fernandes
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