siliconindia | | December - January9Foundational Technologies:· Automation: To achieve speed to market expectations of a digital business, it is important to implement automation in various aspects of the technology ecosystem:· CI/CD Automation: simplifies source code and release management aspects of software development to help minimize human errors related to environment management and code deployment. · QA Automation: to move to two-week agile sprint cycles of software delivery, it is important to have QA automation in place so that sprints can be used for development with minimal time spent in automated quality assurance process.· Robotic Process Automation: this can be effectively used for automating repetitive business processes to save manual effort and leverage that human potential for value-add work.· Iterative/Agile development methodologies: While traditional waterfall methodology was suitable for legacy technology environments, it is important to implement an iterative/agile software development methodology.· Performance Engineering: As organizations move to being "always-on" and "always-available" digital businesses, high performance of all system components is crucially important. Service Reliability Engineering (SRE) & Continuous Improvement: Implementing concepts of Service Reliability Engineering and Continuous Improvement are equally important for Operational Excellence. Key Technological Trends:· Digital Technologies: As business transactions and processes continue to move from physical to digital domains, implementation of digital platforms for business transactions and peripheral processes are crucial. · API-fication: As migration to digital technologies continues, system integrations and business transactions, continue to move to APIs. Increase in IoT solutions further necessitates API-fication across systems. · Advanced Analytics: Digital technologies create tremendous increases in data being generated which can further be leveraged to gain key business insights using Advanced Analytics capabilities. · AI (Artificial Intelligence)/ML (Machine Learning): More data is now available across digital footprints which combined with various automation technologies are now elevating organization capabilities to Machine Learning and Artificial Intelligence. · Cloud Computing & Cloud Native Solutions: With the advent of cloud computing, we continue to see migration of IT-infrastructure from on-premises to various private/public clouds. As a result, software solutions are also migrating to subscription-based SaaS (Software as a Service) solutions. Process:Digital Transformation is not just about new technology implementations; it is also about redefining business processes that bring agility to business activities. Digital businesses require light weight and nimble business processes so that businesses can easily adapt to rapidly changing business environments. As the pace of change continues to increase, an organization's ability to change its business processes with similar pace is crucial not only for growth but for survival. This requirement is also driving the elimination of hierarchies and flattening of the organizational structure which in turn facilitates faster decision making and agility. As customer interactions continue to migrate and morph into customer experiences and businesses move to creating an experience economy, a focus on Customer Experience is essential. This focus is needed in every customer touchpoint and interaction whether it is across digital channels like websites, mobile apps etc. or other traditional channels like customer service call centers, sales/marketing organizations etc. Thinking through and ensuring best Customer Experience practices across every customer touch point is extremely important for success in digital businesses.Integrating and applying Innovation in business models, processes, and supporting technology capabilities is another key factor for organizations to continually evolve their digital capabilities and create strategic advantage.In summary, successful Digital Transformation not only enhances key foundational technical capabilities of an organization, but it also increases an organization's ability to deliver key customer-facing functionality and best customer experience with high speed to market in an agile fashion. It also helps build an organizational muscle to apply `art of the possible' and a `solution mindset' in everything an organization does. An organization's most important assets are people. No transformation, digital or otherwise, can happen without transforming people and culture
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