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August - 2012 - issue > CEO Spotlight
The Next Wave How Technology will Interact, Integrate and Leverage
Bharat Khatau
Chairman & CEO-Trigent Software Inc
Wednesday, August 1, 2012
Based at Southborough, MA, with its CMM level-4 certified development center located at Bangalore. Trigent Software provides comprehensive solutions for solving business problems via outsourced software product and applications design, development and quality assurance. Founded in 1995, Trigent Software clients are Software Vendors (ISVs) and Enterprises in the High Tech, Healthcare, Education, eCommerce and Manufacturing industries and Startups.

Our industry has to be on a constant move in response to market demands. Many of the software trends we follow are temporary in nature while a few of them turn into real market demands. At present we see enterprises moving towards Cloud based deployments and be able to provide more and more sophisticated mobile solutions into their operations. The underlying applications are dominated by analytics, aggregating data from disparate sources, such as search engines, social networks, specialty databases, in addition to the more traditional internal data that enterprises have so far depended on. These needs are best supported by the cloud architectures and leverage on the go decision making for today’s enterprise. We are also responding to the semantics based technology needs for big data and internet solutions.

We see the social networks and public databases containing new types of data that has not generally been captured or stored in internal data stores. Enterprises do not fully understand how to leverage this publicly available information to enhance their business yet and we believe a number of new applications that address these needs will be forthcoming. Again, mobile computing will play a larger role in being able to deliver and capture this new information.

Mobile / tablet platforms, social network, cloud and big-data will be the big influencers in IT. Each of these has matured as individual technologies. The next wave will be how these interact, integrate and leverage each other. For example, the retail industry will invest on building multi-channel ecommerce that delivers seamless customer experience on the web, on the smart phone and on the social platforms such as Facebook and at brick and mortar stores. They need to combine a myriad of input types such as keyboard, voice, QR Codes and NFC (Near Field Communications).

Mobile payment/wallet; Near Field Communication (NFC), its support in iPhone5 and other mobile devices will generate a major consumer trend intersecting corporate IT disciplines.

Nearly all business applications now contain some aspect of social features – sharing, collaborating, collective knowledge management, communities, etc. Business users are becoming much more "DIY" and asking "is there an app for that". These social features are quick, easy and sometimes self-building of applications makes SharePoint a platform of choice – whether it is deployed behind the firewall or consumed as a service in the form of Office 365.

There is a definite trend towards consumerization of IT driven by exponential growth of smart handheld devices and internet based connectivity. This means that the service providers work much more closely with the business users and not just IT teams. The industry will have to respond to shortening of project lifecycles by being more business focused. It's about providing business value rather than only technology skills for the next hot technology. New industry buzz words such as Strategic Outsourcing are becoming more common. Success formula for service providers is to become technology and business partners, support faster project execution through global workforce as well as preserve intimacy and deeper understanding of customers' needs with local presence.

In addition to being business and technology savvy, today's entrepreneurs needs to be plugged into the social trends, mobile computing trends, consumer trends and global technology happenings to provide customers with the most appropriate set of services. At the same time, since one size does not fit all, market focus and value propositions for the market is very important. Our SME market focus requires us to understand the current issues faced by our customers and the kind of solutions that will work for them. This is a constantly changing landscape and one can never be too vigilant or responsive to the challenges.

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