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July - 2014 - issue > CXO View Point
Understand the Market Dynamics
Sanjay Hiranandani
VP, IT Operations-Paychex, Inc
Friday, July 4, 2014
Paychex, Inc. (NASDAQ: PAYX) is a provider of payroll, human resource, and benefits outsourcing solutions for small- to medium-sized businesses. Based in Penfield, NY, the company has a market cap of $14.89 billion

Cloud is one of the prevalent strategic trends of today, which has influenced many enterprises and leaders with its cost effective services and significance. Cloud based services has proved themselves to be beneficial for the workforce environment and taking the load off from the IT staff. Virtualization technology is another trend that has started renovation of the computing industry.

For financial industry, virtualized infrastructure can be distributed across datacenters across the country for serving not only customers but clients and employees as well. Financial industry is leveraging these proliferated trends immensely for streamlining their aspects including security. Security, which is a prime concern for the financial industry leaders, is becoming immune to breaches and attacks as new technological tools are implemented.

At Paychex, we have collected numerous client data, information regarding people's payroll and have processed through these huge amount of information. Over the course of 40 years, Paychex has seen its industry moving towards a place where web based applications move with great speed. These applications have brought performance, reliability, and stability to our infrastructure making our job smooth and efficient.

Blending Innovation throughout the Company

Innovation is not something that is only limited to IT. It is imperative to drive innovation throughout your company and all employees consistently. We encourage our employees not to satisfy ever with what they are doing as we are in an era, which is changing continuously. It is the leader's job to make their team understand about the market dynamics and the level of competency in the environment. We at Paychex have streamlined our services with innovation by building multimedia platforms for our employees to establish robust communication link that allows them to ask questions, share ideas and insights with each other, which further enables us to address our challenges effectively. It is also important to keep strong communication relationship with your clients to know about your services and necessary ways to further improve them. (As told to Arun Kant)

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