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October - 2012 - issue > 10 Most Promising BPO Companies-2012
Steria-India
SI Team
Tuesday, October 2, 2012
Steria, is a provider of IT driven business services with an annual revenue of 1.75 billion euros. Headquartered in Paris and listed on the Euronext market, we deliver IT enabled business services to impact and transform business processes of our client organizations.

With over 20 year history in delivering from India (erstwhile IIS Infotech and Xansa), Steria India drives real and long-term cost reductions and performance improvements through its employee base of 5,500 employees in India across delivery centres in Noida, Chennai and Pune.

Steria’s offering encompasses the entire IT value chain - from consulting to solution implementation to managed services and BPO. Steria services include Application Management, Testing Services, Business Process Outsourcing and Infrastructure Management.

Key Persons: Sachdev Ramakrishna, Director-Marketing

Founded: 1989 (as IIS Infotech Ltd.)

Offices: Europe, India, North Africa and SE Asia

Clientele: National Health Services (UK), BBC, BT, SFR, Cooperative Banking Group, Lloyds Banking Group, European ministries and many more

Website: www.steria.com/in

BPO Offerings

As a world class provider of Business Process Outsourcing (BPO) services our integrated delivery model gives the freedom to choose from where and how services are delivered. From cost control and customer engagement, to governance, innovation and sustainability, our BPO services offer a range of options built on an in-depth understanding of organisations. We have already safely transitioned over 200 processes for more than 130 clients.

A leading player in BPO,each year Steria:

• Manages over €55 billion of payments
• Pays five million invoices to over half a million businesses
• Generates over 900 thousand purchase orders
• Schedules and administers over 28,000 training courses
• Responds to 1.75 million customer letters and emails, and handles 1.3 million helpdesk calls
• Administers eight million customer life and pension policies
• Recovers €tens of millions of fraud under global card rules
• Oversees over €19 million worth of money-in transactions each day

Sector- Specific BPO

Delivering at the higher end of the value chain, Steria has been embedded into its clients business continuously over the years. Whether in banking, insurance, commercial or public sector, Steria is handling complex exceptions, driving competitive edge from analytics and applying lean sigma techniques to continuously improve business services for clients.

Finance and Accounting

Finance is at the heart of any organization and underpins the strategic decision making process. And it needs to do more than just performing tactical transactional work. We cover every aspect of the function, from day to day needs to our added value advisory and analytics services.We provide a range of world class outsourced F&A services including general accounting, accounts payable, order to cash, purchasing, cash management and employee expenses to name but a few.

Human Resources

Our flexible and innovative outsourced HR services cover all aspects of the employment life cycle from recruitment of new joiners to exit administration, providing the specialist skills when and where clients need them. So while we’re optimizing back office transactional activity, HR team can continue delivering the HR strategy. And by giving clients access to best practice, innovation and analysis we can help to benefit from savings and productivity improvements that result. Our outsourced HR services include payroll management and employee life cycle management.

Customer Services

We help clients put customer first by targeting ‘pain points’ in specific areas of their organization to increase their efficiency. We achieve this by using a solid foundation of Customer Relationship Management (CRM) tools and techniques derived from the National CRM project and Contact Centre Association, which help us to minimize any associated risks. Underpinned by a deep insight into customer data we help build a complete picture of what our clients’ customers want from you.
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