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August - 2013 - issue > CIO Insights
Experiencing the New Wave of Excellence and Innovation
Adriana Karaboutis
VP & Global CIO-Dell Inc
Tuesday, July 30, 2013
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Dell (NASDAQ:DELL), headquartered in Rock Round, Texas is a multinational computer technology corporation that develops, sells, repairs and supports computers and related products and services. Founded in 1984 the company has a market cap of $22.75 billion.


Evolving Trends and Technologies

Cloud, big data analytics, mobility, mobile apps, convergence and social media are some of the topics that are of the top most priorities for many companies and their CIOs. End users have an expectation that access to information should always be there with a simple interface, both on their personal device and increasingly in the enterprise. CIOs that work with their business partners to drive new ways to access and interact with corporate data through simplified interfaces or application APIs will be able to produce more innovation and productivity in their companies.


While doing so, CIOs must remain mindful of the security and compliance issues that sometimes get overlooked as consumerization gains traction. A good way to look at this is like an iceberg – CIOs must expose something above the waterline to allow for changing technology and business requirements, but underneath the waterline are the existing business systems and data that must be carefully managed and protected.

Safety and Security

Enabling users to self-serve analytical business intelligence takes IT off the critical path by enabling users to meet their data needs. Big data and analytic capabilities are a huge trend as there is a great need to convert "data" into "insights." Dell has a multi-tiered approach that includes policies, processes and technologies that protect our network and our data. As a solutions provider, Dell Secure Works provides industry leading managed security services that help companies protect IT assets, comply with regulations and reduce security costs. There is also Dell SonicWALL, that provides intelligent network security and data protection solutions that enable customers and partners to dynamically secure, control, and scale their global networks.


Information and data are the key components here. Every action to meet a customer need is tied to data analysis that helps us determine how we solve problems and create value. Security should always be part of the equation when you talk about an infrastructure and the data that it is going to contain. Without proper security policies and safeguards in place, you put your company and your customers at risk. We are currently using products and services from both of these lines to secure our own environment. We are looking forward to the converging of technology and services.

Challenges to Overcome

The market is undergoing both a shift where products are converging and new form factors are gaining favor among users. Dell is responding with converged infrastructure and end-to-end solutions. We have made significant investments in data center, security, services and software and are committed to help our customers drive results and expand their businesses. We have a team specifically focused on emerging technologies and incubation and encourage a culture where our teams and individuals can bring forward ideas on creating value for the company, and creating a better user experience for our customers. BYOD, mobility and collaboration are some of the recent areas of focus which are very much necessary for new innovation and excellence of services of Dell.

Vision and Roadmap

My mission for the team is to be a world-class IT organization and partner of choice, focused on business innovation and operational excellence. We want our team members to see themselves as responsible for solving business problems, meeting goals and bringing forward ideas for revenue generation and value creation. Our roadmap is focused on continued enablement of the capabilities necessary to support Dell as an end-to-end solutions company providing enterprise and end user products, software, and services solutions to the market. Our focus is on transformation, innovation, operational excellence and value creation.

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