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November - 2008 - issue > Engineer's Diaries
Bringing-smile-on-the-face-of-customer
Saheer Karimbayil
Wednesday, November 5, 2008
Vijay Raghunathan

Employer: Subex Limited
Designation: Manager - Professional Services
Experience: 8 years, 2 months


ST: What is your job there?

VR: Managing complex Telecom OSS/BSS projects end to end.

ST: What do you like about your job?

VR: Interacting with customers from a multitude of cultures, geographies, and backgrounds and juggling things all the way through the project to have a satisfied customer in the end.

ST: What do you find challenging about your job?

VR: It is a little challenging to meet the expectations of customers and the company without compromising on both the parties’ interests.

­­­ST: What have you found that makes your job easier?

VR: Planning and 'being organized' make my job easier. Moreover, Subex has a flexible and open work culture and people who stand by decisions when it's correct.
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