siliconindia | | August 20169Manuel D'Souza is the Chief Human Resource Officer at Intelenet Global Services, a leading global provider of business process services, powered by strong processes, consulting and technology to enable world-class customer management solutions.Manuel D'SouzaOrganizations today have evolved with times and have started moving a step forward focusing on training students through various means even before they are hiredwant to recruit from? This is an important question considering that all companies are looking for the cream of the talent available. For most of the major recruiters, the foremost objective is to understand the requirement. Based on the requirement, they set required skills and accordingly decide on the best colleges/ institutions offering courses with the required skill sets. Organizations today have evolved with times and have started moving a step forward focusing on training students through various means even before they are hired. Some of the ways that they are going about it is by hosting competitions such as hackathons for particular skills such as coding, training sessions on particular skills for select students. Organizations today are also promoting the `Skill India' initiative and taking up the job of skilling students in rural areas to be able to recruit them in the future. To this effect, they are also looking at tie-up with colleges to create specialized courses in various domains for which they are training the college faculty as well as students on the same. Increasing collaborated efforts between colleges and organizations has led to a rise of various innovative professional courses that are today helping employees becoming skilful, thereby making them industry/ employment ready. BPM companies in India service various verticals such as BFSI, Telecom, Retail, e-Retail, Travel and Hospitality. Giving scope to varied employment opportunities for candidates with vertical/industry knowledge, thus making the BPM industry a sector with a plethora of career opportunities for candidates across verticals. Additionally, there are multiple opportunities for employees to work in this sector such as the back office, knowledge services and HRO services that are paving the way for people of various skills to be a part of the industry. Today the BPM industry has opened up great opportunities for Human Resources as a profession as majority business units within a BPM organization have dedicated HR resources. In such roles, one will have a chance to carry out practically all facets of HR. Further one can also specialize in areas of Compensation, Learning & Development and HR Automation.The BPM industry has witnessed unprecedented growth over the years and is now moving towards being positioned as a 'value and innova-tion' low-cost destination by NASS-COM. The industry is making use of the some cutting edge technologies such as SMAC- Social media, mo-bility, analytics & cloud and tools such as Hadoop for data analysis, CRM & scanning solutions that en-able client outsourcing. Technology forms the backbone in the sector, hence it's crucial to inculcate tech-nology and analytical skills, within students. Further, good communi-cation, aptitude for comprehension, analytics, typing speed & accuracy are other skills that are changing the way the industry is evolving. Lastly soft skills such as team working, de-cision making, and conflict manage-ment skills are also changing the way the industry functions. (As Told to SI-Edu Team)
< Page 8 | Page 10 >