siliconindia | | May 20169As we focus our attention to improving products, services, security, connectivity, and communication, another question remains: How can we gather information from this massive global network of people, objects, and devices and create a transformational impact across consumers, business, and global economy?Broadening Auto Lending in the Digital AgeNew consumer technologies and collaborative channels can allow businesses to stay closely connected to their customers. However, this effort is only successful if the business finds a way to collect, organize and analyze the data. Cutting-edge technologies should be invested in to engage customers and embed social intelligence into their core business models. Innovation driven by this intelligence should deliver greater efficiency, productivity and breakthrough user experiences.These points are central to GM Financial, the captive finance company and wholly owned subsidiary of General Motors. We provide simple auto finance solutions, with operations in the U.S., Canada, China, Europe, and Latin America. With an IT department of nearly 1,000, we are consistently looking at ways to improve the customer experience, grow our brand, and drive core efficiencies while simultaneously leading in technology and innovation. Our primary focus has been to innovate and invest in technology to drive improvements in business efficiency. With strong emphasis on IT Service excellence, our goal is to make sure technology supports GM Financial's exponential growth, makes our systems more efficient, and removes redundancies. At GM Financial, with more than 8,000 employees globally, we are investing in mobile, cloud, analytics and digital technologies to scale, grow, and reinvent our business. GM Financial is entering the next phase of evolution. Full global captive capabilities are in place. We are positioned as the exclusive APR and lease provider for GM dealers.We are investing in IT systems consolidation, greater user experience and risk reduction. Additional investment in digital technologies ensures we have multiple channels to instantly connect with our customers. We have continually run analytics and draw intelligence from our customers' data to understand their needs and expectations, leading to new innovative products and services supporting GM Financial growth.Our customers can access their accounts through mobile devices, apply for credit online, and communicate with customer service representatives through multiple channels. Our dealers can connect with us through the click of a mouse. These technologies have transformed businesses like GM Financial's and changed the global economy. Social media has also allowed us to consider how we are doing business directly with the customer. As the captive finance company of GM, we make sure our mobile and online apps are available and accessible. The Next StepIn the future, we should be thinking of ways to improve upon these technologies. Questions including, what features we can expand, what functionalities can we add, what new capabilities can drive value for users, should be our top priority. Advancement should be a priority and focus for many businesses, technology companies, and entrepreneurs. At the end of the day, we need to invest in technology that is important to our business. We are highly focused on establishing a strong technological foundation that will allow us to build upon its structure for our future growth, both in size and scalability. With agile leadership, established management standards, adherence to policies/procedures and commitment to information security, we are entering a new realm of technological transformation that will serve as a foundation for a much smarter future.
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