Major Indian airports lack websites
Date: Friday , June 05, 2009
India has a total of 92 full-fledged airports that includes 12 international airports. Out of the 92 airports, only five international airports- Delhi, Mumbai, Bangalore, Hyderabad and Cochin have their own official website and the other seven international airports do not have a website, while it is a different scenario in U.S.
A small airport in U.S. handling four flights a day has a website with relevant information. But here in India, even the third busiest airport handling more than 10 million passengers a year doesn’t have its place on the web. Klamath Falls Airport is as its website says, ‘307th largest commercial airport in U.S.’, but it has an official website giving information to the comparatively lesser number of passengers using its services. In India, smaller airports like Cochin and Hyderabad have websites that helps passengers with the amount of information they contain, while ‘Hubs’ like Chennai and Kolkata, don’t even have an official website. If you want information about your flight from Chennai, “You can call the different airlines’ offices, the airport does not have a centralized information system,” says a spokesperson of Chennai airport.
The Cochin International Airport Limited (CIAL) developed using public-private partnership model, is one of the first airports in India to have an official website. A passenger can get information about his travel on the CIAL webpage, which includes live flight status also. “The status of flights are updated every three minutes by an operator in the airport, who gets the information from the air traffic control,” explains Sreejith Prabhakaran, Assistant Manager of IT, CIAL. According to Prabhakaran, the airport also has another website for duty free shopping. “We are planning to launch another new website for other services we offer,” he said.
This scenario in India, maybe a question of government run airports and privately managed airports. While the former lags behind in the use of newer technology, the latter provides passengers the latest information available. Incidentally, the Airports Authority of India (AAI) failed to comment on this issue. The next time you are planning to travel to one of these ‘Hubs’, the World Wide Web may not be very helpful to you.