Tavant Technologies: Focus on Customer Service and Employee Satisfaction
Date: Monday , November 01, 2010
Headquartered in Santa Clara, Tavant Technologies is a specialized IT solutions and services provider that employs cutting-edge and emerging technologies to provide game-changing results to its customers. Tavant’s core expertise lies in Business Process Automation and Web Technology-based complex application development. It specializes in building solutions and providing end-to-end services in the domains of Aftermarket Service Operations, Consumer Lending, eBusiness, eMedia, Interactive Entertainment, and Trading & Securities. The company also helps big IT organizations mitigate latency and expedite business processes, upgrade technology platforms, and build management solutions.
Tavant believes in going the extra mile to deliver customer delight. Since its inception in 2000, the company has maintained transparency in all spheres of its operations – and they call it Tavant OK (Open Kitchen). This, along with its unique global client engagement, has helped Tavant ensure focused attention for its customers, which in turn, minimizes issues and enhances customer satisfaction. Today, Tavant’s major clients and business partners include Electronic Arts, Jive Software, Fifth Third Bank, Ingersoll Rand, TiVo, Major League Baseball Advanced Media, New York Times and Wolters Kluwer Financial Services – a testimony to the success of Tavant’s business philosophy of paying focused attention to each customer.
Tavant presently has about 700 employees and is acclaimed as one of the best employers. It has been ranked as one of the Top 25 Employers in the ‘Best Companies to Work For’ study conducted by the Great Place to Work Institute in 2007 and 2009. It has also been recognized as one of the Best IT Employers by Dataquest-IDC for four years in a row (since 2007).
“We are not a sausage factory, instead we are an open kitchen,” says Sarvesh Mahesh, Founder, President and CEO of the company. “The employees are not just considered as employees but as stakeholders of the organization,” adds Hassan Rashid, SVP, Head - Sales and Marketing.