Transera Raises $17 Million in Series C Round of Funding
Date: Wednesday , April 01, 2009
The Prem Uppaluru founded Transera Communications, a provider of on-demand virtual contact center software solutions, has raised $17 million from Accel Partners, Apax Partners, Lighthouse Capital Partners, and Storm Ventures in series C round of funding. “This new funding will allow us to aggressively capitalize on rapidly increasing enterprise adoption of SaaS contact center solutions,” says Prem Uppaluru, CEO and President, Transera Communications.
The Sunnyvale based Transera offers Seratel, an on-demand contact center solution that enables organizations rapidly deploy a feature-rich contact center with agents located anywhere in the world, including in-house and at branch offices, homes, or remote locations with no upfront capital expenditure. The service delivers unparalleled visibility and control over distributed contact center operations, while enabling management of customer interactions at the lowest total cost of ownership. Moreover, Seratel requires no changes to current contact center environments and fully leverages all existing investments in telephony, hardware, and complementary applications. Currently, Seratel is used by companies and organizations such as American Red Cross, AON Integramark, Logitech, McKesson, Office Depot, Simplexity, and TiVo. The company is betting on the $200 million on-demand contact center market in the U.S., which is growing to be approximately $500 million in the next three to four years.
Founded in 2004 with less than 100 employees, Transera envisioned the opportunity of the SaaS model, wherein the capital budgets are increasingly constrained and thus unpredictably variable due to the current economic environment and thus a subscription-based offer is a much more attractive alternative. Currently, the company is witnessing a strong demand among medium to large enterprise contact centers that have highly distributed operations.