Incessant Technologies: Transforming Your Business through Innovative BPM Solutions

Date:   Monday , February 10, 2014

Globally, organizations are on competitive pressure and wish to adapt the business agility for rapidly evolving through competitive market conditions including changing product demands, changing legislation, and economic pressures. Strategic BPM initiatives encourage organizations towards the process efficiency, thereby aiming at improving the value-added chain within companies and between companies and their suppliers.
Incessant Technologies, a provider of IT, strategic BPM (Business Process Management) consulting and vertical specific solutions, is strategic services partner to PegaSystems, Appian, IBM BPM, TIBCO, PROGRESS to deliver cutting-edge implementations that are performance intensive in BPM, CRM, Case Management and Predictive/Adaptive Analytics Decisioning. Incessant works with global customers to re-engineer and automate their business processes to deliver objectives that include, increased transparency/ trace ability/ responsiveness, reduced process cycle times, business agility, and value to the business though either or all from decreased costs, increased revenue and increased customer satisfaction

The insurance gamut survives on increasing cost effectiveness and better risk management, yet they must enhance agent and client satisfaction to increase market share. Incessant has analysed these fundamental needs of insurance industry and envisioned on a plan to design and engineer an efficient and easily customizable framework. This framework would enable underwriters/business stakeholders to respond, customize and configure competitive insurance products accurately based on market situation and implement corrective measures quickly in the system.

To talk about an example of value add from Incessant, Australia\'s leading insurance provider wanted to re-engineer their pricing model thus making it more sophisticated in its approach to risk selection/pricing and to meet compliance/regulatory commitment throughout. Their current system was posing significant operational and productivity challenges including inconsistent and inaccurate pricing, risk of losing IP, insufficient governance & auditing. Incessant designed and built a solution that automated the rating system which captured rating criteria and calculated a technical premium that was based on sound underwriting. The solution provided a clear audit trail for the underwriting process, incorporating clear accountability controls.

Unlike any other providers who try their hands in all possible technologies, Incessant works on BPM and allied space for enterprises and model their business processes along with software systems. It understands customers’ value chain and then deploys its domain expertise to build business processes which are easily modifiable, scalable and reusable across the enterprises. It follows Information Security Management System to secure customer data and is an ISO 27001:2005 certified Organization

Vijay Madduri, CEO, Incessant Technologies, says, \"We look at our customers business process and continuously advise them how to improve it to lower the SLA by introducing new interventions to make the process more efficient in order to ensure that they get the value they require\". Distilled with decades of experience in managing large scale projects in the BFSI segment, Incessant serves marquee clients in the U.S., Canada, Australia and UK in banking, insurance, healthcare, and energy sectors including clients like Siam Commercial Bank-Thailand, HSBC Bank India and UK, Marsh Insurance Australia, Wesfarmers Group Australia, National Australia Group Europe ( NAGE) UK, CIBC Bank Canada, Parexel International USA, Pegasystems USA. Experiencing healthcare as an emerging vertical, Incessant is building various solutions like Clinical Pathways to automate the patient diagnosis & treatment systems to boost efficiency in the practices of healthcare providers.

It is increasingly becoming a need for the government to integrate all their departments to share information & communication to make the process more efficient for the citizens. Incessant organises this legacy transformation to bridge this trust deficit. The company is working towards providing few BPM solutions in the cloud where it can deploy and provide them as a SaaS model for its smaller clients and capture the markets with differentiated solutions.