Estuate: Extreme Service
Date: Tuesday , November 03, 2009
Estuate is appearing for the first time in the si100 list. This hot, fast-growing IT services company, founded in 2005 by Prakash Balebail and Nagaraja Kini, drives an agile, responsive U.S.-based culture with a strong technical offshore team to deliver high-value solutions to software companies and large IT organizations.
Headquartered in Silicon Valley with an offshore center in Bangalore, Estuate lives by the rule that clients’ success is their success, through technical proficiency and an extreme service ethics. Estuate mainly focuses on three different types of services—Oracle and IBM application implementation & management, custom application development, and application integration and modernization. The company leverages software company ecosystems: “We offer offshore product development to software companies, and then specialize in the implementation of those products for their large IT customers,” says Prakash Balebail, Estuate’s CEO.
Once introduced into a large IT shop, Estuate also adds value in custom application development projects using leading platforms—Java, Microsoft .NET, Oracle Application Framework, Force.com, WebEx Connect and open source tools.
Estuate’s core team has an Oracle product pedigree, with more than 100 man-years of experience with its ERP/CRM solutions, software engineering, project management, sales business development and management for some of the largest software companies. This makes Estuate an ideal vendor for software companies looking for efficient execution of small-to-large projects. Its software product company portfolio includes Amway, Arena Solutions, Bechtel, Citrix Systems , IBM, Salesforce.com, Stanford University, Tmax Gear , Travelport, Webex /Cisco, Wells Fargo Bank and Visa. Estuate’s IBM relationship is illustrative. Marc Hebert, Chief Operating Officer, says, “Our relation with IBM focuses on the Optim family of data management solutions; we are very proud of our deep product engineering relationship with those products, which IBM customers highly value in their IBM Optim implementation efforts. Our strong Oracle roots enable us to play a unique “Switzerland” role between two software giants—IBM and Oracle—to the benefit of our joint customers.
But in the end, it’s all about Estuate’s extreme service ethics. Balebail, the architect of this innovative culture, describes it this way: “Our imperative is to respond to every client request immediately—to make sure that we listen to them, understand their issues and their directions. Simply put, clients love it!” Today, Estuate is a global IT services company, with a team of experts having decades of software product development and IT services management experience. It expects the company to generate revenues of $20-25 million in the next five years.