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November - 2009 - issue > Spotlight: Enterprise Software
Keynote Monitoring the Connected and Mobile Web Site Experience from the End User Perspective
si Team
Tuesday, November 3, 2009
California-based Keynote Systems is the leading stand-alone independent provider of on-demand mobile and internet test and measurement solutions. The company enables its 2,800 corporate customers to improve online business performance and mobile communications from the end user perspective.

The company has four test and measurement businesses: Web performance, mobile quality, VoIP/ streaming and customer experience/UX.

The mobile quality products help Web site operators, carriers, device manufacturers, content portals and developers test, measure and monitor mobile content, applications and services on over 1,600 mobile devices across multiple mobile operator networks from points all over the globe.

The company’s Web performance test, measurement and monitoring products include Transaction Perspective, Application Perspective and LoadPro and help companies to understand the speed and reliability and load capacity of their Web site from the end user perspective.

The company’s VoIP and streaming products like Voice Perspective and Streaming Perspective help companies to understand how end users are experiencing these services and then improve the quality of voice, audio and video services.

The customer experience/UX test and measurement products such as WebEffective and Mobile Web UX Testing enable companies to conduct their own online customer experience studies and research regarding navigability, layout and design to ensure online business effectiveness.

Overall, Keynote’s cutting edge Software as a Service (SaaS) solutions provide tremendous value by helping leading companies around the world test, measure and monitor the performance of their online applications, services, traditionally connected and mobile Web sites from the end user perspective.

Keynote’s products serve mid to large size companies from multiple sectors including retail, financial services, travel and hospitality, technology, networking, publishing and manufacturing. And the company’s on demand services are all driven by the world’s leading global test and measurement network comprised of over 3,000 measurement computers and mobile devices in over 240 locations across the globe.

The customer base of the company includes household names such as American Express, BP, Caterpillar, Disney, eBay, E-TRADE, Expedia, Microsoft, SonyEricsson, Sprint, T-Mobile, Verizon, Vodafone and YouTube.

Umang Gupta is Chairman and CEO of Keynote Systems since May 2000.
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