Trigent Software: The Next Gen Technology Catalyst Date:   Tuesday , December 24, 2013 In today\'s highly competitive marketplace, it is critical for organizations to adopt new and emerging technologies to differentiate themselves in the marketplace as well as provide best-in-class experience to the ever demanding customers. Although several companies invest to adopt new technologies such as business analytics, Rich Internet Application (RIA) and others, many other organizations face complex problems in deployment of emerging technologies such as SMAC - Social, Mobile, Analytics and Cloud in their software products and applications. With a focus on enabling enterprises overcome their limits and constraints of time, budgets and technology, Trigent Software helps them work smarter with innovative services and solutions. Founded in 1995 by Chairman and CEO Bharat Khatau, Trigent is a CMM Level-4 technology solutions company based in Southborough, MA, and Bangalore, India. Trigent provides comprehensive solutions for business problems via outsourced software product and applications design, development and quality assurance. Trigent typically serves customers like Independent Software Vendors (ISVs) and Enterprises in the High Tech, Healthcare, Education, e-commerce and Manufacturing areas and the range from start-ups to large well established companies. Trigent\'s solutions help clients overcome budget, schedule and resource constraints. Trigent\'s PREPP services help start-ups to overcome limits in covering the first mile of their journey to their investment/funding milestone. The program squarely addresses the specific needs of a start-up and improves their chance of being funded, increases the value of their venture and provides a strategic, long term partner for growth and success of the venture. Bridging the Technology Gap \"Many organizations are lagging behind in implementation of mature technologies such as web technology and Software as a Service (SaaS) technology. Numerous mid-size enterprises are stuck for decades with legacy technologies making little or no investments in technology upgrades that can make things tough for them in the years to come unless they adopt new technologies,\" explains Anil Nagaraj, Head of Operations. Trigent understands this criticality and enables customers to make the shift to next gen technologies. Trigent provides solutions to solve customer\'s mission critical business problems using technology expertise with a consultative approach. Trigent goes that extra mile to understand each customer\'s unique situation, consults with customer executives to provide a custom solution to meet their strategic and operational goals. Trigent added SharePoint services a few years back, which significantly improved its ability to acquire new customers. Recently, Trigent has added new services such as Business Analytics and Mobile Development and has entered into partnerships with some of the fast growing companies in these areas. Continuous adaptation of the service offerings has helped Trigent to provide best in class services to customers, a challenging work environment to employees and to differentiate the company from competition. \"In order to adapt we continuously adopt new technologies, learn from customer opportunities and emerging competition,\" says Anil Nagaraj. Implanting Value to Services Although Trigent is primarily a services company, it has invested in technologies such as code generator, rules based technology and semantic technologies, which helps in providing higher value to customers. Trigent\'s customers range from manufacturing, technology, financial services, and healthcare industry. The organization\'s customer retention rate is over 90 percent for a long time, which is symbolic of its endeavour to deliver value. Trigent has developed or contributed to more than 100 software products in the market for small and large customers in US, Europe and India. The company has CMM level 4 and ISO 9001 certifications and has been ranked high in outsourced product development.The organization is Microsoft Gold Certified Partner for Content Management, Software Development and Web Development. It has established alliance partners and built key relationships with leading companies such as IBM, Borland, LogiAnalytics,Inetsoft and others. Trigent\'s patents include Fast rules selection engine and a suite of patents in the semantic computing area. Carving a Niche Trigent believes in competing with its own achievements. The organization constantly appraises its performance based on indicators such as revenue, cost, customer retention, and employee retention. This approach helps the organization to be on the right track and take heed of early indicators. \"Competition is pertinent and keeps us on our toes, but it is more important to see where we are and take measures to move forward relative to our own performance.\" added Anil Nagaraj. The organization\'s performance is also enhanced by the unbiased customer feedback. It helps them internalize the best practices and also to plug loopholes in the value chain. \"In one of the recent Outsourced product development engagements, we successfully built a complex reporting software to replace one of the Microsoft reporting product that is scheduled to sunset the end of this year. Challenges of this type is what keeps our employees going,\" says Anil Nagaraj. It is Trigent\'s ability to reinvest in its core services and focus on delivering value has ensured clients and employees to stay associated for an average of more than ten years. Trigent also invests in the existing technology services for scaling out and to ensure stability. \"One of the key reasons to invest in new services is to ensure that the company does not become a technology dinosaur,\" adds Anil Nagaraj. The organization is sensitive to the value that it imparts to its customers and ensures that the value proposition is constantly enhanced during the course of the engagement. Qualities such as these have made Trigent the preferred partner of change for several big names in the industry.