ICAN BPO: A Trustworthy Name that Promises Work Prosperity Date:   Friday , June 26, 2015 In the early 2009 when SMEs had little or no opportunities to enable better dashboard management, ICAN BPO stepped into their rescue and has been an alter-ego of the SME segment in handholding them throughout the entire life cycle of customer acquisition, engagement and retention, since then. Headquartered in Navi Mumbai, the full service solutions provider proffers unique processes, globally acclaimed transition management tools and proprietary customer behavior predictive methodologies which have a proven track record of augmenting its customers\' business performance and the potential growth. ICAN BPO - as a People\'s Company With established recruitment and refined hiring practices, ICAN BPO firmly believes that the employee is the greatest asset of any organization. The people\'s company has inculcated a desirable work environment where personnel are lured to cherish their personal, emotional and professional growth. Focusing firmly on acquiring the team players who share the company\'s dedication and commitment, and who can continue its legacy of promptly serving the customers, the enterprise holds a glory of the lowest retention rate in the service industry (four percent), which is solely attributed to ICAN\'s transparent people-centric internal policies. \"If employees are understood and cared for, they are always willing to go the extra mile for you. We have so many initiatives that ensure this is done, which in turn sets us apart,\" explaining the success factor of ICAN BPO is Jagdish Iyer, President & CEO, ICAN BPO. Be a Part of the \'Promote from Within\' Environment Currently with 300 employees and over 250 outsourced positions, the company has grown in revenues at CAGR of well over 100 percent since inception and ICAN credits its employees for this increased efficiency. Although ICAN strives to maintain 70:30 ratios of experienced and inexperienced talents within its arsenal, the company keeps mental framework, values and predispositions of the job aspirants at the helm, akin to the experience quotient. The HR team works in tandem with other parent functions and has embedded bona fide feedback algorithms, numerous coaching, mentoring and feedback sessions in the work setup that propel the crew to set their best foot forward. In addition to its on-boarding initiatives, the fresh minds are groomed under best experienced resources and a dedicated mentor in their initial months to turn into seasoned professionals. Perks for the Excellence While the initiatives like Employee Health Matrix, skip level meetings and strategic surveys back the personnel at all professional levels, ICAN possess many initiatives that entice the employees to crystallize a perfect work-life balance. The company follows 360 degree appraisal model to annually assess performances and reward their employees. With multiple stress-buster activities unfolding themselves every day, the enterprise never fails to celebrate happy moments that enliven the staff to refresh themselves within the mundane and mind-numbing business atmosphere, while the grievances are also sorted in a time-bound manner. The no-bureaucracy milleu leaves no space for miscommunications and the open entity is also highly celebrated for its salary and performance incentives systems that supersede industry standards. \"The celebrations happen at three levels. The most basic level is the celebration within a specific team of a specific process. The second (a grander level) is when all teams of the particular process celebrate as one unit, together. The final level is the big stage event, where ICAN crowns the top performers annually,\" explains Adarsh Shetty, Sr. Vice President - Talent Acquisition and Training, ICAN BPO.. A Secured Work Zone for the Women Employees The recent case of one of the leading taxi aggregator became a nightmare for late night working female employees. Thus, to shield its female employees from such obnoxious situations, ICAN has imbibed a stringent transport system in its work functionality which allows authenticated drivers along with specifically-arranged guards to help women reach home safely. In addition, the dedicated woman\'s cell and the state-of-the-art workplace are implanted to add more safety measures, paving the path for a secured work zone.