Hi-Tech e Soft: Ensuring Quality from Product Conception to After Sales Date:   Thursday , January 08, 2015 Right from the revolutionary evolution of the wheel to the fastest cars and computers being developed today, everything that human beings have created has been backed by some rationale. Further, as the human development progressed, \'needs\' have changed into \'wants\'. From varying customer preferences to intensifying competition, product design has emerged as one of the most significant element in every product. This cross-functional, knowledge oriented process is the most relevant strategic activity for many businesses who are trying to develop distinctive products to gain competitive advantage in their respective markets. While \'Make in India\' is something that we heard recently, a decade ago, most of the large technology and engineering design companies were focused only on serving developed markets like U.S. and Europe. Unfortunately, the Indian market was heavily neglected. Discerning this negligence, Hi-Tech e Soft came into existence in 1999 with an immense focus on the Indian market. The Gurgaon headquartered company has today established itself as a well-known name in supporting the entire product lifecycle. Having a vision to lead the world in \'Integrated Engineering\' & \'Knowledge Driven\' solutions, Hi-Tech e Soft, a part of Hi-Tech Group, has created a niche in the field of Engineering Solutions ranging from product design services, value added engineering application development, process automation and optimization solutions and after sales information management solutions. Hi-Tech e Soft constantly endeavors to work on creative ideas to come up with intelligent solutions for research work, product development, practical shop floor problems and after sales &service. Since inception, the company has been engaged in delivering high-quality services in varying domains. It has served many venerated clients like Fiat, Piaggio, AMW, Mahindra & Mahindra, Hero MotoCorp, Tata Motors and Eaton in the automotive sector; Case New Holland, Escorts, TAFE, Mahindra & Mahindra and JCB in the off highway area; Whirlpool, Phillips, Stryker, Elekta and IFB in the consumer & medical domain; and Cummins, Emerson, Toshiba, Punj Lloyd and L&T for industrial equipments. Facilitating Entire Product Lifecycle Unlike other players in the industry who solve only one or few pieces of the puzzle, Hi-Tech e Soft takes care of the entire product lifecycle starting from product design, product engineering, prototyping and testing to engineering support. The company not only helps in the product development process but also provides its clients the needed consulting and innovation support. Over the years, it has built strong domain expertise in agriculture, white goods space and construction. When clients\' R&D teams are tied up working on the future products, Hi-Tech e Soft takes care of the small scale products being launched on a constant basis. It extends professional support and works as an extended team for clients\' organizations. Adhering to delivering best in-class engineering services, Hi-Tech e Soft has established a comprehensive system in line with ISO 9001:2008 standard requirements. Many of its clients such as Case New Holland, Escorts and Whirlpool have been constantly recognizing the company with several best supplier awards and best engineering supplier awards amongst other recognitions. Dealer Enablement, Beyond Dealer Management After sales and service plays the most vital role in a product lifecycle. Unfortunately, dealer management systems that are available in the market today lack a very crucial aspect of enabling dealers by providing them the required technical knowledge to serve customers. Consequently, dealers are very much dependent on OEMs for each and every query. Striving to build its own IP, Hi-Tech e Soft has developed several off-the-shelf B2B solutions for sales and after sales processes of the organizations. Aiding an automated transaction between OEM, dealer and customer, the integrated \'Dealer Information System\' (DIS) offered by Hi-Tech e Soft ensures that the after sales and service processes, product information and technical information are managed with maximum efficiency. The product is intended to help businesses streamline their after sales business processes to craft business differentiators in terms of ensuring product sale, customer delight leading to repeat customers and feeding new product development with field feedback data. Hi-Tech e Soft\'s DIS also has a Dealer Management System and Technical Information System built on top of it. It is a truly optimized customer service business system to assist spares & service professionals, product managers, research and development professionals, & technical documentation professionals. Housing a team of about 350 engineers, Hi-Tech e Soft keeps an eye on the new advancements happening in the world of technology and encourages internal research and innovation activities. The company regularly trains people who closely work with clients\' organizations in their endeavor to build high quality products. Hi-Tech e Soft believes that Artificial Intelligence and Mobile Robotics are going to be the future and has made significant investments in this area backed by Hi-Tech group\'s company Hi-Tech Robotic System. Toward the Next Goal Hi-Tech e Soft is on a constant ride to reach the Rs.100 crore mark in the days to come. \"Growing almost 60 percent year-on-year, we have reached a point where we have built up strong competencies in all the areas of product development. But the journey doesn\'t end here, we will keep adding new services to our portfolio, develop new competencies and establish our foot print in the international market in the near future,\" says Prashant Joshi, Business Head, Hi-Tech e Soft.