Open Mind Services: Resolving HR Issues with a Human Connect Date:   Friday , June 05, 2015 Productivity and good performance of an employee depends majorly on the job satisfaction level. It has been noted that a happy employee is 60 percent more efficient than an unhappy employee. Hence, early identification and apposite concentration of various transactional issues related to the people is quintessential for a company\'s growth. Realizing the area of clear opportunities in the transactional domain and with the aim to assist companies examine, undergo and complete these business transactions, Open Mind Services Limited was incepted in 2007 with an aim to stroke those human facets which were not being catered to by the BPOs. Based in Gurgaon, the company believesthat the knowledge and skill sets of the HR personnel should be utilized in improving the work ambience rather than involving them in the humdrum task of handling transaction issues. Compassion: The Basis of all Morality Open Mind understands that the need of compassion was more amongst the employees of an organization during hours of crisis. The venture helps in clarifying the queries of all the employees of a set-up, including the blue collared employees,which enables them to build a positive connection with the organization. \"Being heard is the greatest satisfaction which an employee can get. This is what we wanted to achieve,\" asserts Naveen Gulati, Director & CEO, Open Mind Services. Specialized in the domains of HR Help Desk, Patient Relationship Management, Help lines, Open Mind keeps in constant touch with all the members of an establishment through various means of technology and help in expounding their qualms. The company has a valuable \'HR Shared Services\' module which advances the delivery services with optimal resources in a cost-effective manner.Open Mind\'s HR Bridge is a complete gamut of customized services,which gratifies the entire lifecycle of the employee. This platform offers a package that includesgiving access cards to new employees, laptops and also helping in resolving various relocation issues. Though India is known as the epitome of human resource, the country struggles when it comes to employability. Moving further in the value chain, Open Mind offers initial training for new employees who freshly come out from colleges in order to make them employable. The company also assists them with on-boarding papers, answers all their uncertainties related to payrolls, leaves, policies, PF, medi-claim and so on. It also focuses on guiding the employees who leave the company by supportingthem with their full and final settlements. Culture Connecting to Theory of Success Open Mind Services is a much celebrated Knowledge Process Outsourcing service provider in the market. All credited to the members of the venture who practice what they preach. The employees of the company are given equal attention to and problems are catered individually. This is why; Open Mind has been doubling their revenue every year. The Industry Chamber has acknowledged the CEO as one of the 30 most talented leaders of the BPO industry besides the company being felicitated by XLRI Jamshedpur for being an entrepreneur with a distinction. Future Aspirations that are Fuel in the Furnace of Achievements Having worked with a large clientele circle that includes Walmart India, Bharti Retail Pvt. Ltd., Cloud Nine Hospitals, Baxter Healthcare and many more, the company envisions to be paramount, cost-effective, compassionate and employee centric HRO organization of India that would cater to the needs of domestic as well as MNC clients in the coming days.