Support.com: A Vibrant Blend of Technology, People & Culture
Date: Wednesday , June 15, 2016
The key ingredient that makes a company the perfect place to work is the respect and appreciation the company shows to its employees, and the resulting byproduct - a focused yet fun spirit. Elizabeth Cholawsky\'s (President & CEO, support.com) clear understanding of this fact alongside support.com\'s constant endeavor to maintain a work environment to suit the needs of its current employee base have guaranteed the Company a firm place in our \'Best Companies to Work For\' list for the second consecutive year.
Highly celebrated for its contact center solutions that are second to none, is a 1997-established company with its India operations being set up in 2003. Their Support.com Cloud is a SaaS solution that is well poised to exploit the IoT revolution. Diwakar Bhatia, Senior Director, Software Development and Country Manager - India Operations, says, \"We have refined Support.com Cloud with increased focus on Self-Support, CRM integrations and interaction analytics that drive actionable insights. Self-Support is now available via Support.com Cloud SDK which can be embedded into any customer device. By aggregating everything that\'s known about devices, and the customer\'s context, and analyzing the current situation against this aggregated data, the platform can characterize the problem and prescribe the best solution. The product itself can then make that solution available via self-service or through a trained representative, all at the touch of an icon\".
Industry Wide Recognition & Laurels
Closely working with customers to identify innovative approaches to build next generation support experience, Support.com has expanded its toolsets with cutting-edge remote technologies like SeeSupport for Android and iPhone devices. Driven by innovation, the company has been recognized with numerous industry awards such as \'Winner of the CRM Rising Stars\' by destination CRM in 2016, \'Customer Contact Center Technology Award\' and \'Technology Innovation Award\' by TMC Labs and CUSTOMER Magazine for demonstrating innovation and improving the quality of technical support. Apart from these, last year, Support.com also won \'Top Product of 2015 for Support.com Cloud Self-Support\' by CRM Media and \'Frost & Sullivan\'s Company of the Year award\' in the Support Interaction Optimization (SIO) market segment
\"Our employees are responsible for our success. They see the impact of their efforts through our happy customers who use our products every day. We try to show our gratitude not just through benefits like our comprehensive health plans, and fun activities like outings to Play Arena & team lunches, but also by continually communicating with and engaging each employee, and then using their ideas to better our culture and further grow the success of the company,\" explains Elizabeth.
Greater Happiness Quotient
\"Support.com prides itself in having some of the brightest individuals working together. Employees are encouraged to take smart risks and implement solutions that exemplify our core values and beliefs. They are empowered with class-leading tools and technology that minimizes redundant work and helps in maintaining a healthy work-life balance. With a united global workforce, Support.com strives hard to maintain a work environment that is both challenging and engaging!\" remarks Srinidhi Shetty, HR, Support.com.
Apart from professional growth opportunities, Support.com\'s employee benefits like medical, accident and life insurance, broadband reimbursements, annual health checkup along with an attractive compensation package and equal opportunities for career advancements serve as a motivational factor. Fridays are always fun times with Lunches, Happy Hours, Movie Outings, Fitness sessions like Zumba and Yoga, TT Tournaments, Festival Celebrations, Teams and Company Off sites among others. Continued quarterly and spot rewards and recognitions have always been a major hit, and are designed to recognize and reward work and behavior that support the goals and values of the company. This work culture along with these benefits have resulted in a happier employee experience, and thus have resulted in higher employee retention.
Opportunities for Professional Growth & Advancement
Support.com always strives to maintain a work culture which encourages employees to innovate and perform their best. Their policies and procedures have been designed keeping in mind their employees\' work life balance. Divya Dias from the QA team says, \"I believe Support.com is one of the best places to work at, thanks to the positive work environment alongside transparency and employee freedom. It is a good blend of technology, process and people. The culture is vibrant and even a simple thing like no formal dress code to work is an icing on the cake for me. As a woman employee, there was a lot of extended support during my pregnancy in providing flexible work options. Post-delivery, I could join back to work in six months and continue to maintain the right work life balance\".
Right from the pre-boarding welcome with cake and flowers for the prospective joiner to a team lunch and new hire buddy system on the day of joining, Support.com ensures highest level of engagement right from the start, there by enabling a smooth and comfortable on-boarding experience. Besides honing its people\'s skills under the mentorship of experienced \'technical pundits\', the company also provides for continued education, online training platform for employees technology training needs, in-house training sessions on soft skills and open workshops/conferences to guarantee employees\' overall development.
\"Professionally managed projects, visionary leadership, and latest technology stack, opportunity to bring about a change in someone\'s life, perfect work life balance, closely knitted teams and lot of fun activities - as part of Support.com family, I got all of these in a short span of time;\" shares Abhishek Mishra from the Development team.
As a company, Support.com is determined to continue its leadership in technical support services and in cloud software for Connected Support. As the needs of consumers evolve and the market landscape continues to change, the company will remain focused on attracting and developing top talent, delivering unparalleled technological innovation, and creating ongoing and unique value for its customers.
Elizabeth Cholawsky, President & CEO
Elizabeth is an experienced customer-centric business leader with demonstrated success in revenue growth and operations in organizations of all sizes. This award-winning product thought leader with 22 years of experience in client services & marketing also has deep expertise in SaaS products and B2B market.
Offices: California (Headquarters) & Eugene, U.S. and Bengaluru
Offerings: Software, Cable & Telco, IoT & Smart Home Automation and Technical Support Services