Ozonetel Systems: Making Cloud Communications Affordable for SMBs
Date: Thursday , March 24, 2016
For an SMB, CAPEX investment on on-premise enterprise grade communication solutions could often be daunting. The capital-intensive investments made the concept of cloud telephony, a sheer luxury relished only by corporate biggies. Fortunately, this alarming scenario was enough to kindle the minds of a few technology enthusiasts who dared to brainstorm a solution and incorporate Ozonetel Systems - a leading Cloud Telephony Solution provider of today. Touted to be the pioneer of Cloud based communication solutions in this country, the company has been rolling out growing fleet of flexible and intelligent innovations that consolidate the point solutions like voice and SMS into a true omni-channel experience and help companies build capital investment-free contact centre criticalities.
With KooKoo platform at their nexus, the innovations are built with open APIs that permits off-the-shelf integration with leading CRM solutions, ticketing solutions & analytics solutions, and are PCI certified for any card transactions. With a track record of handling 1.5 billion+ calls, CloudAgent can be deemed as a finest example for its processes. Operating out of a Browser as a Plug & Play system, it enables customers to set-up their call centres in less than 24 hours. \"We acquired the speech recognition business of Yantra Software to integrate the speech capabilities into the core KooKoo Platform to enable KooKoo developers to start building quality speech applications at a lower cost,\" proclaims Murthy Chintalapati, Founder & CEO, Ozonetel.
Besides CloudAgent, the company is also highly recognized for another flagship product, BrandAgent - an online marketing communications platform. Ozonetel endeavours to deliver the much-needed 100 percent uptime by employing Telco resources like PRI trunks & Internet. Nevertheless, understanding the repercussions of absence of such guaranteed uptimes, the company is also working on architecting DR and such other redundant strategies to achieve five nines (99.999 percent uptime) as part of SLA\'s. In addition, the organization has also adopted a lean business model that empowers its elite professionals to continuously enable robustness, reliability and high performance.
The Journey towards the Success
\"Being pioneers in any business has its own set of challenges,\" says Murthy. Besides the established legacy solution providers, Ozonetel had to combat the customer\'s shibboleths and other barriers to Cloud adoption, while also executing a flawless communication solution with its own products. \"We had to provide a PSTN grade solution to make our business model viable and sustainable,\" he adds. But today, with 50 million consumers, 1000+ enterprise clients (who include Hindustan Unilever, HDFC Life, Big Basket, Zomato, Practo, Foodpanda and Shaadi.com), 20+ verticals and 150 countries and eminent awards like eTales Award for the Best Customer Experience Product and Frost & Sullivan Award for the Best Cloud Communications Company, the company is audaciously steering towards success.
With 80 elites in its fold, Ozonetel believes in addressing its customers\' ever-growing expectations via constant innovation and trains its people accordingly, while they are also moulded to be accountable for their core responsibility to proffer the best. Envisioning becoming a full stack company that addresses SMEs\' needs, Ozonetel is currently looking forward to add video and webrtc to strengthen its platform. With POPs in Singapore, U.S., UK and Australia, the company is in the process of expanding its business into those geographies.