Infogain: Global IT Consulting Leader

Date:   Tuesday , November 24, 2015

The global IT consulting industry is changing, as enterprises evolve into a more customer-centric role and customer loyalties are more fragmented among smartphones and tablet usage, the cloud and social media platforms. For IT consulting firms to remain competitive, they must invest in a domain-skilled workforce, automation, innovation and quality-driven solutions.

Infogain, a global business and IT consulting leader, provides front-end, business objectives-led, customer-facing technologies, processes and applications that lead to a more efficient and streamlined customer experience for High Tech, Insurance and Retail clients located worldwide.

Established 25 years ago in Silicon Valley, California, by Kapil Nanda, Infogain\'s reputation for high customer satisfaction rates remains consistent, with several customer relationships over 10 years strong. The company reports a customer retention rate of more than 90 percent over a five-year period. Today, with close to 2,000 employees in the U.S., Europe, the Middle East, India and Asia Pacific; the company services five of the world\'s largest 50 and 20 of the world\'s largest 1,000 enterprises. The company\'s growth continues to surge in the competitive IT market, attracting new investment and growth.

ChrysCapital Invests $63 Million
Infogain has more than doubled its revenue in the last five years and remains one of the fastest growing IT services firms, with growth rates charting 50 percent higher than the industry average. Recently, ChrysCapital, a highly reputed private equity firm, announced an investment of $63 million into the company. The firm chose Infogain because of its demonstrated industry leading growth rates, while building significant differentiation in the domain led IT consulting and new-age, digital service lines. ChrysCapital executives foresee continued expansion at Infogain, due to Infogain\'s strong leadership, talented employees, and outstanding customer base.

Six weeks after the ChrysCapital investment, Infogain and Blue Star Infotech, Limited (NSE: BLUESTINFO) entered into definitive agreements under which Infogain will acquire Blue Star Infotech\'s IT operations. The acquisition will expand Infogain\'s digital transformation offerings, particularly in the areas of cloud, mobility, SAP and analytics; adding specialized capabilities in the travel/hospitality, high-tech and healthcare verticals.

Infogain\'s Greatest Asset
Infogain\'s greatest asset is its employees. The company\'s culture encourages continues education and training for both new and experienced professionals. Infogain shines because not only does it attract and retain the best IT minds; it consistently keeps their employees happy. It is this ethos that also reflects in company\'s work environment. Constant feedback, appreciation, recognition, and more contribute to employees that are enthusiastic and motivated. We believe that working at Infogain is not just a job - it is a long term career that enables overall professional and personal growth, said Kapil Nanda.

Looking Forward
Infogain\'s IT solutions are used by leading organizations globally ranging from retail mobile point of sale (POS) solutions to insurance claims and call centers with thousands of agents, enabling them to serve their clients in an effective manner. Infogain\'s Strategic Business groups offer Infogain clients leading solutions and capabilities to serve their clients efficiently and effectively.

For the coming year, the company\'s High Tech group will focus on digital transformation, with offerings around social, mobility, analytics and cloud. Its leading solution in this area will be customer service automation, adding capabilities such as knowledge management, near-real-time data intelligence, customer collaboration, multi-media content management, social platform monitoring, and mobile device based interactions.

Infogain\'s Retail group will focus on four domains: merchandising, e-Commerce, stores, and innovation. Infogain now offers its Infogain Oracle Retail E2E Solution, a pre-packaged, optimized, and hosted implementation for mid-sized retailers. Spanning merchandising and store functions, this solution takes Oracle\'s best-in-class retail solutions and pre-packages their integration with a single sign-on Unified View Portal, representing a major innovation that will provide significant value to mid-sized retailers worldwide. The Retail group also anticipates continued rapid growth of its Oracle Micros practice and continued ongoing delivery excellence across all of retail service areas.
Infogain\'s Insurance and Healthcare group\'s solution focus includes health management and P&C solutions, including its claims management application development solutions, application management services and mobility solutions.

Over the coming years, Infogain will continue to provide world-class,domain-led consulting services to clients worldwide. The company will continue to seek new acquisitions to build capability and scale. Demonstrating passion, expertise, and dedication, Infogain\'s team delivers high quality results that exceed customer expectations.

Panel:
Key Management:

Kapil Nanda, President & CEO

Kapil brings over 30 years of extensive management experience during his career, working with industry pioneers including Burroughs, Intel and Altos Computer.
Offices: India, U.S., Middle East and Singapore & New Zealand.
Services: Digital Transformation, Customer Support, Oracle Knowledge, Cloud, Mobility, Application Management, QA & Test, SOA &Enterprise Integration, Oracle e-Business and Port Logistics.
Industries: Retail, High-Tech and Insurance.