FarEye: Customizable SaaS Platform Enhancing Revenue by Managing Mobile Workforce
Date: Tuesday , December 01, 2015
With the changing consumer behavior and multiple options available to them, the concept of brand loyalty is obsolete. The speed of execution and delivering services as promised on time helps companies to retain their consumer base, thereby highlighting the importance played by technology & how it is transforming businesses.
In today\'s information age and boundaryless workplaces, there is a pressing need for mobile workforce management platforms. The changing work trends with over 1.3 billion mobile workers worldwide emphasizes on a critical need for access to information anywhere, anytime. Businesses cannot afford to have any downtime or lags due to non-availability of required information. Kushal Nahata, CEO & Co-Founder of FarEye, says, \"FarEye is a mobile workforce management platform. It\'s a solution to the most critical problems of manager, i.e., real-time coordination with mobile workers, field jobs and customer requests. With the FarEye platform, organizations can schedule jobs, monitor execution and evaluate performance, all automated and in real time it helps companies increase productivity and customer experience\". According to the facts, FarEye performs over 1 million transactions per day for 40 clients across 10 countries and six happy customers per second.
It is always advisable to use the expertise of technology houses such as FarEye rather than develop such technology in-house. With technological volatility and integration issues, FarEye stays ahead of time preventing any delay in implementation and enables easy cross-platform integration. This helps business to focus on their core jobs rather than worrying about keeping up with technology.
The Burning Issue
Managing employees that work away from the office has always been a challenge, especially for businesses offering rural sales, delivery, hyperlocal or at-home services. FarEye\'s mobile workforce management platform provides the business with the requisite tools to track field employees, being aware of the status of jobs and employee locations. This enables clients to take quick action and address consumer requests. It gives them control over the field operations, thus better equips them for unforeseen changes in the process.
Companies have started using mobile workforce management solutions to ensure that everyone in the value chain is kept abreast with business operations. FarEye, a provider of mobility solutions, offers a comprehensive solution to the companies -platform for schedule & dispatch, routing optimization, employee location & job status, automated reports, choice of payment to the final consumer and analytics to take better business decisions. This leads to increased productivity, streamlined work processes, enhanced customer experience and increased revenues.
\"With FarEye, there is no cost and practically no timeframe attached, since our clients can configure it themselves or contact our support team who can perform that in a miniscule of time,\" expounds Gaurav Srivastava, CTO & Co-Founder, FarEye. This singles out FarEye as a unified platform that can be utilized across diverse verticals, functions (supply chain or sales) and workforce strength, without worrying about the data integration challenge. For instance, one of its e-Commerce customers who started using FarEye with a workforce of 20, has radically scaled up into a 20,000 people strong company without any integration issue or quality compromise due to the FarEye solution.
The Humungous Scope
Having established a strong primary employee base with industry experience, today the company prefers people who can quickly adapt to its technology and growth strategiesover experienced people. The positive growth-based work environment of FarEye holds humungous scope to rapidly grow within the organization. \"We\'re moving towards achieving an enormous vision and we intend to take every one of our people along with us,\" adds Gautam Kumar, COO and co-founder, FarEye.
Having already established a solid customer base in Middle East and South East, FarEye\'s next focus is on western countries like U.S., where there are plentiful opportunities. The company that aims to become the leader in workforce management space wishes to see a future where all business operations are on mobile phones. \"The unwavering focus of a company should be on its products and its customers\' evolving needs, rather than running behind new trends or competition,\" concludes Kushal.
Leveraging his vast expertise in marketing, business strategy & technology innovation, this serial entrepreneur, who is a marketer at heart, builds innovative business opportunities.
Gautam Kumar, COO
This passionate entrepreneur monitoring business development activities & operations at FarEye specializes in nurturing long-term relationships & identifying potential customers.
Spearheading FarEye\'s tech team, Gaurav loves the challenge of staying up-to-date and excels in designing & deploying exciting new features and mapping clients\' use cases.
Offices: New Delhi (Headquarter), Mumbai, Bangalore and Bangkok
Clients: GoJavas, ECom Express, Hitachi, Fabfurnish, Pepperfry, Holisol, Ask Me Bazaar, Godrej, Safe Express, DTDC, Bajaj Capital, Apollo Pharmacy and Blue Dart, Zalora, MarkaVIP, Acommerce, Luxola, Namshi and Century Express among others.
- Nasscom Emerge 50 Awards in 2014-15,
- Nasscom Social Innovation Honors,
- CII India Innovation Initiative Award
- eOdisha Award for most innovative use of IT among others