Mega Cabs: Heritage of Proffering Transparent & Customer-Centric Taxi Services
Date: Monday , January 02, 2017
It\'s been not more than a decade since entrepreneurs embarked on the \'clicks-away\' conveyance ticket booking revolution in India which was commenced with online flight-ticket booking portals, and then unrolled out to train, bus and taxi bookings. Over the years, we savored these services in a decent comfort level with foreknown fares, but except taxi rides. Cab rides in India has been a puzzle from ages as most of the service providers charge uneven fares for same distance travelled and kindred level of comforts, and the end result is concerns about ride-fare superseding our mind visibly a spoiler in enjoying the journey.
But yes, generalizing a statement before considering all aspects is injustice; there are service providers who care to heal this opaque-fare predicament and thus providing a comfortable journey in every sense of the word. The transparent pricing system where customers pay for the ride without worrying about the final bill amount (as the rate per km is fixed) is one of the primary reasons why Mega Cabs, a heritage & world-class taxi service provider, is among the most preferred taxi brands in our country.
Success in Hands
Mega Cabs came into existence in 2001 as India\'s first organized taxi service proffering airport taxi, point-to-point and hourly rental packages including intra-city services with safe, comfortable and reliable travel experience assured. The efforts to thrive swiftly and become one of the most renowned taxi brands with value-for-money has seen Mega Cabs constantly innovating and upgrading its services with huge investments in technology. As a part of the comprehensive technology revamp that happened few years back, the organization on-boarded a customer-centric rebranding that even refurbished its tagline to \'Driven. For You\', which suggests that Mega Cabsis extremely focused towards the consumer and every effort is aimed at consumer\'s comfort, safety and value for money.
\"The current times are very exciting as the acceptability of cab services has increased manifold among the customers,\" asserts Kunal Lalani, Founder & Chairman, Mega Cabs. Today, the company has grown as a giant with an own fleet of 3500 plus vehicles (excluding driver owned). It takes bookings through Call/App/Web and provides immediate/scheduled bookings for travel across the city, and also provides pick-up & drops to the Airport with dedicated kiosks at the 5 Airports in the six cities (Delhi, Kolkata, Bangalore, Chandigarh, Amritsar and Ludhiana) the company currently serves.
To outreach its customers ranging from corporate travelers to the housewives returning from the mall after a shopping spree, and take the brand deep inside their intellect, Mega Cabs has made an ideal leverage of digital as well as offline marketing channels, social media being one of them. For new customer acquisition, the company uses a healthy mix of these mediums (for delivering offers/promotional benefits to the customers), while targeted promotional offers cater to the repeated customer relationships. The 24x7 customer service which cares to maintain a friendly correlation with the customers has also been a magnetic factor with Mega Cabs when it comes to long distance travels.
A Bunch of Honest Chauffeurs
This Delhi-based organization proffers not only clean & comfortable cars to travel, but also tight security measures to its customers, without a cavity. The Mega Cabs drivers are well trained and go through a thorough background check/police verification so as to ensure that the drivers come from a clean background and are being honest to the customers. For instance, within half an hour post completing the journey in Bangalore, a foreign customer got a call from the Mega Cabs\' chauffeur for a lost wallet, which contained few credit cards, currency card, and foreign currency. Few minutes after the call, the chauffeur personally wentto the customer and handed over hisvaluable things missed in the cab. The customer was overwhelmed and appreciated the chauffeur as well as the company for having such honesty. \"We directly work with drivers and thus provide them with entrepreneurial opportunities as well,\" adds Kunal. Besides these efficient drivers who are familiar with edges and corners of the city, the company has also installed GPS in cars in order to wrap up the security concerns. No wonder the organization has received many awards for maintaining extreme quality of services.
New Thoughts in Mind
Mega Cabs has a very close knit and performance driven team of about 500 people who have helped the entity grow over the years. In turn, the company puts forward an array of employee friendly policies to help groom the employees to always strive for improvement. However, the next big thing with Mega Cabs is capturing Corporate Travel & Employee Transportation services segment which has a huge potential with the use of technology and analytics. \"Along with the blueprints to add newer business segments, we are also investing heavily in improving the skills of drivers to provide the best services to the customers,\" concludes Kunal.
Kunal Lalani, Founder & Chairman
President of the Association of Radio Taxis and Managing Director of GroupMega, Kunal puts his decades of experience to use to grow the company multi-fold.
Delhi (Headquarters), Kolkata, Bangalore, Chandigarh, Amritsar &Ludhiana
Awards & Recognitions
\'Best Service Outlet\' - in 2013, and \'Best Service Quality\' award in the year 2014 at Indira Gandhi International Airport, Delhi