Freshdesk secures $6.99 Million in Series C Round Funding
Date: Tuesday , December 03, 2013
Los Angeles, CA based Freshdesk, a provider of SaaSbased customer support platform to enterprises has secured $6.99 million in Series C round from Accel Partners and Tiger Global. The company had raised Series B funding of $5 million from the same investors in April Last
year also raised $1 million in Series A from Accel Partners in December 2011, it had. Thus, with the current round of funding, a total capital of $13 million was raised by Freshdesk.
The company was founded by Girish Mathrubootham, CEO and Shan Krishnasamy, CTO in 2010. Mathrubootham holds an MBA from the University of Madras, has earlier worked with Zoho Corporation. At Zoho, he met his co-founder
Krishnasamy who was an engineering graduate from Thanthai Periyar Government Institute of Technology, Vellore and was a technical architect at that time.
The company provides email and website integration customer support and also Twitter and Facebook support. With a customer base of 11,000 from over 18 countries worldwide;
the organization caters to a clientele like MakeMyTrip, Pearson, Stanford School of Medicine and Toshiba, Kuoni and Amazonís Goodreads to name a few. The firm has just introduced an integrated telephony feature called Freshfone
which is a virtual cloud based contact center software which allowing businesses to handle
telephone based queries through its collective services such as work stations and mobile phones. Freshfone lets businesses directly talk
to customers and keep a record of the conversations as well. Businesses can opt for
a local number or a toll-free number. It is a single-window platform for receiving calls, transferring the call, triggering IVR, organizing tickets and more.
\"We will use the capital raised from this round for expanding further in the US market and also for marketing and sales activities,\" says Mathrubootham in his intentions from acquiring such funds.