Situational Leadership - Need of a Crisis Hour

Date:   Monday , August 22, 2016

Headquartered in Mangalagiri, Vijayawada, Andhra Pradesh, Pi DATACENTERS is a cutting-edge data center offering a suite of solutions which include Managed Services, Cloud Services (IaaS, PaaS, SaaS)), Hosting Services (Private/Public/Hybrid), Colocation Services, Disaster Recovery Services (DRaaS) and Industry Solutions.

\"Rough waters are true tests of leadership. In calm water, every ship has a good captain\".

Crisis brings out the rigor and strength of a leader. Adversities are known to bring out a leader from the crowd or the best in a leader. Resolution of unintended and unforeseen adversities calls for situational leadership. Situational leadership stands apart from regular leadership, owing to the unpredicted and unplanned happenings. Especially during the crisis, the stakes are much higher, the stakeholders and customers are more attentive, the mood is more volatile, credibility is at stake, institutional constraints come into play, the facts are ambiguous, and it calls for higher levels of risk taking. World history of Political, Sports and Social institutions and scenarios have mirrored strongest leaders emerge out of crisis situations.

While the enterprise and organization culture is taking the world on a stride, this doesn\'t not except them from facing adversities. They face crisis in their daily to critical operations and voice out the need for situational leadership. Not everyone realizes that crisis in an opportunity to step up and demonstrate their situation centric leadership. One needs to rise up to the situation and face it to resolve it. There is no set of rules defining the process of resolution. As the name suggests, it is same for no two circumstances. But one\'s approach to the same and spontaneity can define the outcome of the situation.

To take the ownership of the potential crisis until an official owner is defined or declared by the management is the prime need of the hour. The problem needs to be understood and situation analyzed for possible aftermaths after collecting all data points available. This has to be followed by an escalation of the situation in hand with all the initial data available and your analysis of the same, to the management for their buy in.

Taking an immediate ownership and identification of path to resolution can drastically reduce the impact of the adversity. There can also be situations when the impact can totally be arrested even before a potential damage to stake is done or the situation gains unwanted visibility from stakeholders. Immediate ownership (leadership), quick initial analysis, gaining management support and identification of path-to-resolution is the key to minimizing the impact of any crisis.

Every crisis situation is fundamentally different from the other. No matter what the crisis is, it is the leader in the situation that plays a vital role in bringing positive control on the entire situation. It is important for the leader to ensure that there is no panic prevailing. Panic can only lead to confusion and delays.

The path to resolution once defined and accepted on by all significant internal stakeholders, the goals and timelines can be defined, tasks can be identified and a team can be secured to delegate the work. During this process, effective internal and external stakeholder communication, as appropriate, is very important from time to time. The communications should be crisp with expected time of resolution. This cycle continues until the situation is back to normal. If things are not going in the positive direction, it is important to do course correction or even implement a Plan-B.

In this entire process, it is important for the leader to ensure positive control of the situation by leveraging the team and the management. These situations bring the best out of the leaders and pushes them beyond their usual limits. They make them implement methods that are not time tested, but possibly be studied as case studies for generations to come.

Never shy away from crisis. Opportunities are born and Leaders emerge out of crisis!