Delivering Exceptional Customer Experience through Superior Learning Methodologies Date:   Friday , June 05, 2015 Phoenix based Aspect Software is a provider of fully-integrated customer interaction management, workforce optimization, back office and cloud solutions. Aarthy discusses how organizations can engage more effectively with their employees by providing superior learning tools to increase productivity while reducing training expenses. In this fast-paced day and age, organizations are realizing the significance of training and development to empower their employees to provide stakeholders with superior experiences through engagement tactics. And in order to do so, enterprises are increasingly looking at adopting new approaches that meet dynamic needs of customers or users. However, HR departments will need to assess how differentiated instruction provides enterprises with learning resources that quickly increases solution productivity, reduces training complexity as well as streamlines on-boarding processes while reducing overall training expenses. For this, they will need to create a learning journey with access to on-demand training that engages employees and increases their long-term performance success. There are a number of market-leading training technologies that enterprises across industries can choose from that to train their employees. In fact, with the existing options already available in the market place or online, HR departments are able to provide their workforce with training that\'s based on a defined training plan, specific to the challenges identified and through self-paced eLearning courses, formal instructor-led learning events, online resource portals and one-on-one mentoring as well. Some of the key aspects that organizations can benefit from through these learning methodologies include: Anytime, Anywhere Access – Personal learning environment technologies are defining a new relationship with today\'s learner, and user flexibility has gained new importance as the most competitive capability ever. Neo-learning methods provide employees a choice of where and when they experience training. Optimized Resource Utilization – New learning methods help reduce training time by as much as 50 percent through eLearning, virtual classroom training and instructor-led training. Employees are able to pace themselves and learn at the rhythm of the business. HR departments will, in fact, be able to provide employees with options to participate in hour-based modules, helping them quickly digest what they learned and apply it in their work. This will also allow HR to gauge how the workforce is positively reinforced through these learning efforts. Later, employees will also be able to take additional instruction, continuing their learning journey. Personalized Experience – By participating in formal instructor-led events, employees will be able to benefit from personalized mentoring, providing one on one follow-up time and ultimately optimizing their ability to apply learning in their environment. This will definitely lead to a positive impact internally i.e., between subordinates and managers as well as externally between the workforce, partners, customers and others. Consistent Delivery – By incorporating industry-recognized and leading-edge training tools, HR managers will be able to provide the workforce with standardized learning content. Additionally, assessment and elements leading up towards forward action can also be seamlessly integrated within the team structure and organizational DNA. This will help ensure easy, centralized access to supervisors and administrators as well as a quicker response to customer needs, improving customer experiences and increasing the bottom line. Maximized ROI – By incorporating state of the art learning techniques internally, organizations will be able to maximize ROI by reducing attrition, overall training time, training expenditures and manager involvement with on-boarding activities. Since employees are able to learn and immediately apply their knowledge in a manner consistent with the flow of the business, there is a positive impact on the customer experience and financial results. Learn as You Evolve – Through learning and development initiatives, enterprises will be able to grow and adapt their business as they expand. However, in order to improve their bottom line consistently, enterprises will need to enable their workforce by constantly helping them enhance the knowledge and capabilities required to be successful. Through leading workforce enhancement modules that are already available, enterprises can ensure that every employee, from the front lines to administration, has the solution knowledge and resources they need – when they need them – to support continuous delivery of a consistent, exceptional customer experience. In conclusion Organizations can engage more effectively with their employees by providing superior learning tools to increase productivity while reducing training expenses as well as effectively manage attrition by providing consistent training and learning content by job functions.